You have endless sources of data in your business.

There are different databases, applications, reports, and people. You have the data but how do you compile an integrated view, managing all the sources, and eventually realizing an intelligent, informed perspective on your business? Lacking a holistic, integrated view, you are forced to rely solely on guess-work, a risky proposition when you are trying to attain a sustainable competitive advantage.

Symmetrics' mission is to deliver sustainable competitive advantage to organizations by providing integrated, insightful information which substantially improves performance. Drawing on proven expertise, Symmetrics' software solutions and services help you manage and compile your data, and analyze it, highlighting critical measures, and ensuring you are reliably informed about your organization's performance. In addition, Symmetrics has developed vertical expertise in both contact center and hospitality management, offering customized solutions and services for these areas where data is boundless and particularly important to bottom-line performance.

Customers using our solutions and services have:

• Measurably improved performance, ensuring they were able to meet corporate objectives and reducing costs.
• Effectively managed growth to realize shareholder value, and maintain a high level of customer service.
• Reliably anticipated challenges and trends in the business, allowing proactive planning and management.
• Pursued continuous improvement, identifying and incorporating best practices for performance.
• Enhanced decision-making by contributing to the development of informed, satisfied employees whose performance is closely aligned with the organization's goals and values.

Who We Are
Symmetrics was started in 1996 in response to a growing demand for solutions in the Business Intelligence market space which predominantly consisted of the Crystal Reports and Crystal Enterprise product line. Working with products such as Crystal Reports, Crystal Enterprise, and later Business Objects (which acquired Crystal Decisions), Symmetrics grew its mandate to include not only the wider business intelligence market, but also key verticals such as contact center and hospitality. Acquiring first hand knowledge of customer challenges informed and drove the creation of the Symmetrics nVision product line and has helped the organization deliver superior services and support. Currently one of the longest standing Business Objects partners, Symmetrics has also forged technology and business partnerships with Nortel, IEX, Avaya, The Call Center School, InfoGenesis and Microsoft.

Symmetrics is recognized for its unique approach to performance management and its practical knowledge of the contact centre and hospitality industries. We rely on a team of experts as well as a distinguished advisory board to deliver superior customer service, solutions and products.