Home » Customers » Customer Success Stories

Customer Success Stories

Symmetrics has a wide range of Global 2000, corporate and government customers around the world.

Whether your industry is manufacturing, retail, telecommunications, transportation or software development, we have the know-how to deliver the reporting and analysis solutions your call center needs. 

Contact Center Reporting, Analytics & Performance Management

TDC Contact Center Europe

nVISION Data Mart provides singular reporting view of three Nortel ACDs, two IEX TotalView servers and more
“The nVISION Data Mart has vastly accelerated our reporting,” says Jack Frost, report analyst for this Danish outsourcing call center. “Routine reporting tasks that used to take hours now take seconds. We no longer have to grapple with reams of old spreadsheets to do historical analysis, and we can see all of our agent performance and agent scheduling data in one place, where we can act on it.”

Case Study
Sento Corporation

Web Portal Opens Reporting Door to Contact Center Customers
Symmetrics conceptualized, aided in the design and implemented a web reporting solution based on Crystal Enterprise.

Case Study
Nortel Networks

Report Specification, Design and Development for New Call Center Software Product
Symmetrics assisted Nortel Networks Corporation in the developing the report writing component of its next generation call center product, Symposium Call Center Server.

Case Study
Pinkerton

Better Scripting Means Better Reporting
Symmetrics provided call flow design and call scripting optimization for an inbound contact center to address specific reporting needs and improve overall customer service through better call handling

Case Study
BlueCross BlueShield of Kansas City

nVISION Data Mart integrates Nortel ACD, IVR Data for Significant ROI
This Quantified Value case study not only provides information on how Symmetrics’ solutions solve real problems in the contact center, but also to demonstrate this projects specific financial impact and return on investment in tangible terms. Symmetrics’ nVISION Data Mart - allows BCBSKC to accurately measure how well their health insurance customers are serviced through Nortel’s Integrated Voice Response (IVR) options and Contact Center skills-based routing.

Case Study
US Government Agency via AT&T

nVISION Data Mart Improves Visibility into all Contact Center Data
AT&T - assigned the task of implementing a Nortel-based solution to support the call center - chose Symmetrics’ nVISION Data Mart to meet the reporting and analysis expectations at a US Government Agency. The Data Mart brings in and optimizes data for reporting from a variety of systems, including Nortel Symposium ACD, IEX TotalView WFM, Call Parrot call recording, and CRM.

Case Study

Enterprise Reporting & Analytics

Sharp Electronics

Seagate Info View Development from SAP R/3 & SAP's Business Information Warehouse Module
Symmetrics and Crystal Decisions partnered in two pilot projects with Sharp Electronics.

Case Study
PeopleSoft, Inc.

Design and Development of Reports for Strategic Sales Presentations
Symmetrics and Crystal Decisions partnered in an on-site Crystal Reports report design and development project for PeopleSoft, Inc.'s sales force to use in sales presentations.

Case Study
Palm Beach County

Seagate Info Implementation for a County Government with 45 Agencies 
Symmetrics has worked with Palm Beach County, providing Seagate Info and Crystal Reports training and consulting services since 1996.

Case Study