BE A REPORT DESIGN GURU FOR YOUR AVAYA AURA OR NORTEL CONTACT CENTER SYSTEM

Report Design for Avaya Aura Contact Center/ Nortel Contact Center Manager/Symposium

UPCOMING CLASS:

  • Las Vegas, NV, March 5 - 9, 2012

 

Can you get the information you need from your Avaya Aura Contact Center, Avaya NES or Nortel Contact Center Manager/Symposium systems? Do you want the knowledge and ability to customize existing reports or create new ones that meet your specific needs? 

GET THE INFORMATION YOU NEED  
Symmetrics’ report design courses enable you to make the most of Crystal Reports to maximize the intelligence gathered from your Avaya Aura, Avaya NES or legacy Nortel call center systems. 

Symmetrics is globally recognized as the leading Avaya/Nortel and Business Objects/Crystal business partner specializing in reporting and analysis solutions.

This is NOT generic Crystal training available through many Crystal partners or training centers; the course and all content is specifically designed for the Avaya Aura/Avaya NES/Nortel Contact Center/Symposium environments, with actual AACC/CCMS/SCCS data and reports integrated into the course delivery.

APPLICABLE SYSTEMS:
This training is applicable to customers running the following solutions:

  • Avaya Aura Contact Center 6.x
  • Avaya NES Contact Center
  • Symposium Call Center Server (ALL Versions)
  • Symposium Express Call Center (ALL Versions)
  • Nortel Contact Center - Manager/Contact Center Manager Server (ALL versions)
  • Nortel Contact Center - Express

COURSE OVERVIEW & DATES:

COST:

  • 3-Day Introductory Class Only: USD $1,695
  • 2-Day Advanced Class Only: USD $1,195
  • All 5 days: USD $2,600 (Includes 10% Discount - Recommended for most students)

Price includes registration fee and all course material/ documentation. Pre-payment will be required to confirm your spot prior to the start of the class. Payment must be made in advance via company check or VISA card. Attendees are responsible for their own travel and any necessary accommodation/meal expenses. For other payment/cancellation policies, click here.

TRAVEL/HOTEL INFO:
For class location and other travel information, click here.

TO REGISTER:
To register online for this class click here, or fill in this registration form and return by email or fax:

Our training administrator will respond with necessary invoice and other details. If you have any questions or need more information, please call our Training Team at 604.891.5570.

Seating will be limited and sold on a first-come/first-serve basis - if you are interested, please respond ASAP.

Click here to see other classes scheduled.


Customer Testimonial:

"Before I took Symmetrics' class, I thought reporting was impossible in Symposium. With the knowledge I gained here, I now think it is one of its most powerful and valuable features. It's the best training class I have ever attended ".

- Nathan Arnesan, Reporting Manager, SENTO Corp.

FREE REPORTS WITH SIGN-UP!*

Sign up for both the Introductory AND Advanced modules and you will receive THREE Symmetrics-designed CCMS/SCCS reports worth over $1400 at no charge! The 3 reports provided are:

  • Application Performance
  • Skillset Performance
  • Parameterized Daily Skillset Summary


Just imagine - after a few days of training, you'll also have 3 professionally designed reports valued at over $1400 that you can implement (or customize yourself) right away!

* Offer valid for Nortel CCMS/SCCS END-USER customers only; Nortel

Distributors are not eligible.

 

 

 

 

 

 

 

 

Have more than 4 people who need this training? Symmetrics can offer these and other all other reporting courses ON-SITE AT YOUR PREMISES. For more detail call (604)891-5570 or email us at training@symmetrics.com