LEARN TO BETTER LEVERAGE THE REPORT CREATION WIZARD (RCW) FOR NORTEL CCM V6.0
NEW WEB-DELIVERED TRAINING OFFERING - delivered privately/1-on-1 when you want it!
COURSE NAME:
REPORT DESIGN USING THE REPORT CREATION WIZARD (RCW) FOR NORTEL CCM V6.0
You know how critical the role of reporting and analysis is in managing your contact center operation - especially in the current economomic climate. Are looking to better leverage your investment in Nortel CCM and find cost-saving and revenue generating opportunites? If so, this new training module is a must for anyone tasked with generating reports and analyzing data within your Nortel Contact Center v6.0 environment.
DESCRIPTION:
This session is designed for Nortel Contact Center Manager Server (CCMS) v6.0 end-users or technical professionals who want the ability to create their own reports using the Report Creation Wizard (RCW). The RCW is a built-in reporting tool based on Crystal Reports within the CCMA environment. Upon successful completion of this course, students will have the necessary knowledge and skills to understand RCW and CCMS integration and plan, design and implement a custom report using the RCW tool. Topics covered include:
- RCW Overview/CCM Integration
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Orientation: Using Report Creation Wizard
- Creating a simplified report
- Creating an advanced report
- Opening an existing report
- Importing Report Creation Wizard reports
- Formulas
- Report sections and templates
More Information... DELIVERY METHOD:
- This is a private/1-on-1 web-delivered session format (with no travel costs and done in the comfort of your own work environment!)
- Sessions are interactive and dynamic, using the latest web collaboration tools to share screens and control with your instructor.
- The session is broken up into three (3) 90-minute modules that can be delivered to a schedule that best fits your needs.
COST:
- US $950 (includes course materials and a singe web connection)
YOUR INSTRUCTOR: JASON PAPE
 Jason Pape is a Senior Business Intelligence Consultant at Symmetrics and is responsible for the presentation layer of their products and services. You’ll find him serving as project manager, developer, trainer, product manager and support specialist. Jason brings a strong reporting and product development background coupled with more than ten years contact center experience.
TO REGISTER:
To register for this class, please fill in this registration form and return by email or fax:
Our training administrator will respond with necessary invoice and other details. If you have any questions or need more information, please call our Training Team at 604.891.5570. |
