Symmetrics: Latest News

Overview & Demo: iBenchmark Automated Contact Center Benchmarking

ChrisR — Fri, 04 May 2012 17:35:43 +0000

May 31, 2012 - 10:00am - 11:00am

Symmetrics nVISION On Demand: Cloud-based Reporting and Analysis for Contact Centers

ChrisR — Fri, 20 Apr 2012 17:46:57 +0000

May 9, 2012 - 10:00am - 11:00am

See How Symmetrics nVISION On Demand Harnesses The Power of the Cloud for Contact Center Reporting & Analysis

Symmetrics’ nVISION On Demand is an online Software-as-a-Service (SaaS) business intelligence solution that helps you quickly merge data from virtually any contact center system, then create meaningful reports and dashboards to share and make better decisions — all without installing a single byte of code. Its extensive and flexible architecture makes it ideal for end users, while allowing partners

nVISION On Demand for ISVs: Add the Power of Business Intelligence to your Contact Center & Telephony Applications

ChrisR — Tue, 06 Dec 2011 21:02:35 +0000

January 11, 2012 - 11:00am - 12:00pm

Symmetrics’ nVISION On Demand is a revolutionary new business intelligence (BI) solution that merges data from virtually any contact center or telephony system, then creates meaningful reports, dashboards and other compelling content to share and make better decisions. It offers the easiest and fastest method to add exciting new exciting BI functionality to your existing contact center or telephony applications.

Better Contact Center Reporting & Analysis: nVISION Solution Suite Overview

ChrisR — Thu, 10 Nov 2011 19:55:32 +0000

November 24, 2011 - 11:00am - 12:00pm

Enhance and simplify your reporting and analysis capabilities by optimizing your contact center data and providing easy access to it

The nVISION Contact Center Performance Management Suite overview webinar is available in a recorded format to view on demand if you are not able to attend a live session.

Avaya Aura Contact Center Roadmap 2012

ChrisR — Thu, 13 Oct 2011 00:50:10 +0000

December 8, 2011 - 10:00am - 11:00am

Webinar recorded December 8, 2011

CRMxchange Webinar: Where Benchmarking and Business Intelligence Meet

ChrisR — Fri, 30 Sep 2011 17:51:48 +0000

May 1, 2012 - 10:00am - 11:00am

at 10 am PT/1 pm ET

Symmetrics nVISION On Demand: Contact Center Reporting and Analysis for the Cloud

ChrisR — Thu, 01 Sep 2011 20:26:13 +0000

September 21, 2011 - 10:00am - 11:00am

See How Symmetrics nVISION On Demand Harnesses The Power of the Cloud for Contact Center Reporting & Analysis

For Channel Partners: The Contact Center Business Intelligence Opportunity

ChrisR — Mon, 09 May 2011 16:51:55 +0000

Add Value to Customer Solutions and Close More Business…Even in a Down Economy

Business Intelligence (BI) - otherwise known as reporting, analytics and performance management - is a critical and high-priority technology in any organization. It is also extremely important within any contact center, as it can deliver extremely high value functionality in an environment that is driven by data and numbers. Yet most contact centers don’t have any kind of strategic Business Intelligence strategy, methodology or solution that allows them to leverage ALL of their contact center data to make better, more informed decisions. In most cases, reporting and analytics is done inconsistently and inefficiently using spreadsheets, and manual data extraction and manipulation processes.

The BI Formula

ChrisR — Mon, 09 May 2011 16:25:24 +0000

From Customer Interaction Solutions
Magazine (April, 2011).

Accurate information, created from data, is the building of block of effective decision-making, such as whether to increase or reduce staffing levels, boost training, increase first contact resolution (FCR), adjust offers or launch new mobile, social media or telemarketing campaigns. And as any manager can tell you, you can never have enough high quality information in your hands fast enough, especially in today’s economic climate where there is little room for errors or missed opportunities to grow business and cut costs. Contact centers provide data in abundance, and more so as customers increasingly interact with organizations over a multiplying array of channels. Every call, chat, e-mail, site visit, text and Tweet and their contents contain that raw material. Yet there is more than centers can process quickly enough into actionable information. And too often it is dumped into and stored in silos. Read the complete ariticle here.

Symmetrics Announces Support for Siemens HiPath/OpenScape Contact Centers

ChrisR — Tue, 08 Mar 2011 19:56:48 +0000

January 17, 2011 (All day)

Symmetrics: Latest News

Overview & Demo: iBenchmark Automated Contact Center Benchmarking

Symmetrics nVISION On Demand: Cloud-based Reporting and Analysis for Contact Centers

See How Symmetrics nVISION On Demand Harnesses The Power of the Cloud for Contact Center Reporting & Analysis

nVISION On Demand for ISVs: Add the Power of Business Intelligence to your Contact Center & Telephony Applications

Better Contact Center Reporting & Analysis: nVISION Solution Suite Overview

Enhance and simplify your reporting and analysis capabilities by optimizing your contact center data and providing easy access to it

Avaya Aura Contact Center Roadmap 2012

CRMxchange Webinar: Where Benchmarking and Business Intelligence Meet

Symmetrics nVISION On Demand: Contact Center Reporting and Analysis for the Cloud

For Channel Partners: The Contact Center Business Intelligence Opportunity

The BI Formula

Symmetrics Announces Support for Siemens HiPath/OpenScape Contact Centers

Business Intelligence Suite Offers Reporting, Analysis for Siemens HiPath/OpenScape Enterprise & Agile