Symmetrics: Latest News

Introduction to nVISION Contact Center Performance Management Suite

ChrisR — Thu, 17 Jun 2010 20:19:57 +0000

June 24, 2010 - 10:00am - 11:00am

at 10am PT/1pm ET

Join us for an overview of our flagship solution: The nVISION Contact Center Performance Management Suite.

Every call center has targets. And every agent, supervisor and manager needs to know the metrics that will help them meet those targets. That’s the very definition of performance management in today’s contact center.

RECORDED SESSION: Cloud-Based Call Center Reporting & Analysis: nVISION On Demand

ChrisR — Sat, 29 May 2010 00:15:41 +0000

This webinar is available in a recorded format to view on demand if you are not able to attend a live session.

CRMxchange Webinar: The Business Case for Better Contact Center Reporting & Analysis

ChrisR — Fri, 21 May 2010 20:02:21 +0000

at 10am PT/1pm ET

RECORDED SESSION: Leading industry portal CRMxchange is hosting our new webinar on the business case for better reporting and analysis in your contact center.

RECORDED SESSION: The Business Case for Better Contact Center Reporting & Analysis

ChrisR — Wed, 19 May 2010 21:03:09 +0000

Uncover hidden ROI and build the business case for enhanced reporting and analysis in your contact center.

"Building a Business Case for Better Contact Center Reporting & Analysis" is available in a recorded format to view on demand if you are not able to attend a live session.

Symmetrics nVISION On Demand Adds New Features, Expands Avaya Integration

ChrisR — Tue, 11 May 2010 17:19:21 +0000

May 11, 2010 (All day)

Online Software-as-a-Service business intelligence solution for call centers now offers QuickStart package for Avaya CMS

VANCOUVER, BC — Symmetrics Business Intelligence, a provider of reporting and analytic solutions for performance management in contact centers, today announced major upgrades to its hosted business intelligence software, nVISION On Demand. The Software-as-a-Service (SaaS) solution adds dashboards, enhanced visualization, better reporting, and improved usability.

TDC Contact Center Europe Chooses Symmetrics for Reporting, Analysis, Performance Management

ChrisR — Mon, 26 Apr 2010 20:24:22 +0000

April 26, 2010 (All day)

Tasks Which Took Hours Now Take Seconds for Danish Customer Service Center

VANCOUVER, BC — Symmetrics Business Intelligence today announced that TDC Contact Center Europe A/S has selected the Symmetrics nVISION Data Mart for its reporting, analysis and performance management needs.

Cloud-based Contact Center Reporting & Analysis: nVISION On Demand

richardm — Fri, 23 Apr 2010 21:00:38 +0000

June 23, 2010 - 10:00am - 11:00am

at 10am PT/1pm ET

Join us for a free webinar to learn about Symmetrics new Software-as-a-Service reporting and analysis solution for contact centers.

Symmetrics nVISION SUITE Reporting & Analysis Solution Now Rated "Avaya Compliant"

ChrisR — Mon, 19 Apr 2010 15:56:36 +0000

April 19, 2010 (All day)

Business Intelligence software is compatible with key Avaya contact center solution

Symmetrics Business Intelligence Selected for Membership in Avaya DevConnect Program

ChrisR — Mon, 29 Mar 2010 04:35:58 +0000

March 29, 2010 - 12:01am - 12:02pm

VANCOUVER, BC – Symmetrics Business Intelligence, a provider of reporting and analytic solutions for performance management in contact centers, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for Gold membership in the Avaya DevConnect program.

2010 INNUA (International Nortel Networks Users Association) Conference - Colorado Convention Center, Denver CO

ChrisR — Mon, 22 Feb 2010 20:14:51 +0000

April 18, 2010 (All day) - April 22, 2010 (All day)

Join Symmetrics at INNUA's 2010 Conference in the "Art of Evolution"

Symmetrics returns to INNUA's annual conference, now merged into a single event with the International Alliance of Avaya Users (InAAU) conference. Watch for our breakout session entitled "The Business Case for Improving Your Reporting & Analysis Capabilities within your Contact Center." Look for it!