Monthly archive
- November 2011 (1)
- April 2011 (2)
- July 2010 (1)
- November 2009 (1)
Recent blog posts
- Drawing a Roadmap for Better Contact Center Reporting and Analysis
- Don't Stare at the Matrix: Nine Pitfalls to Avoid in Defining KPIs for the Contact Center
- Beyond the Tyranny of the Spreadmart: Business Intelligence in the Contact Center
- Seven Tips for Building a Business Case for Better Contact Center Reporting & Analysis
- The Contact Center Business Intelligence Opportunity
Customers
- Avaya
- Itau
- Virginia Retirement System
- WorkSafe BC
- EDS
- Genentech
- Hayward Pool Products
- Accredo
- VeriSign
- Contact Center Europe
- Union Gas
- Optimus
- Public Service Credit Union
- Selective Insurance
- E Comm 911
- HDFC Bank
- DS Waters
- Bank of the West
- HealthLink BC
- American Medical Association
- Kaiser Permanente
- BlueCross BlueShield of Kansas City
- Amerisource Bergen
- Hewlett Packard
- Bayer
- Catalyst Rx
- Hogg Robinson Group
- Lowes
- Medline
- Tesco
- UGI
- Synchronoss Technologies
- Children's Hospital of Philadelphia
- New Directions
- OPP
- Telus
- City of Los Angeles
- Ace Hardware
- Concordia Publishing
- Cygnific
- 1Cavo