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richardm's blog
richardm's blog
The Contact Center Business Intelligence Opportunity
Submitted by richardm on November 25, 2009 - 9:30am
Add Value to Customer Solutions and Close More Business…Even in a Down Economy
aggregation
analysis
business intelligence
consolidation
contact center
dashboard
data mart
datamart
datawarehouse
extraction
integration
kpis
metrics
nvision
performance management
reporting
scorecard
warehouse
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