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performance management
performance management
The Contact Center Business Intelligence Opportunity
Submitted by richardm on November 25, 2009 - 9:30am
Add Value to Customer Solutions and Close More Business…Even in a Down Economy
aggregation
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business intelligence
consolidation
contact center
dashboard
data mart
datamart
datawarehouse
extraction
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kpis
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richardm's blog
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Seven Tips for Building a Business Case for Better Contact Center Reporting & Analysis
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