Press Release

Online Software-as-a-Service business intelligence solution for call centers now offers QuickStart package for Avaya CMS

VANCOUVER, BC — Symmetrics Business Intelligence, a provider of reporting and analytic solutions for performance management in contact centers, today announced major upgrades to its hosted business intelligence software, nVISION On Demand. The Software-as-a-Service (SaaS) solution adds dashboards, enhanced visualization, better reporting, and improved usability.

Tasks Which Took Hours Now Take Seconds for Danish Customer Service Center

VANCOUVER, BC  —  Symmetrics Business Intelligence today announced that TDC Contact Center Europe A/S has selected the Symmetrics nVISION Data Mart for its reporting, analysis and performance management needs.

Business Intelligence software is compatible with key Avaya contact center solution

VANCOUVER, BC – Symmetrics Business Intelligence, a provider of reporting and analytic solutions for performance management in contact centers, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for Gold membership in the Avaya DevConnect program.

A new online reporting and analytic application for contact centers.

Symmetrics Developer Partner and Select Product status for nVISION product suite expanded to Europe/Middle East/Africa (EMEA) and Central America/Latin America (CALA) regions.

New application provides enhanced power and functionality to Oracle’s market leading hosted contact center environment.

Symmetrics nVISION suite positioned within the new program to address BI needs of the contact center market

Former Microsoft Windows Vista Senior Executive and NCompass Labs founder Kerem Karatal Brings Wealth of Management and Technology Experience

Recent reseller contracts include TELUS, Ronco and NetVersant

VANCOUVER BC, CANADA — Symmetrics Business Intelligence Solutions Inc. today announced that they have signed three new reseller agreements with leading Nortel distributors for the nVISION product suite. Nortel distributors see tremendous value in reselling the Symmetrics nVISION solution suite to their contact center customer base. With nVISION, companies can obtain visibility and insight into their critical contact center data, and optimize performance as a result.

Recent partner wins include: