Customers Continue to Adopt nVision to Improve Contact Center Performance
Recent Customer Wins Include a Texas Government Agency and Blue Cross and Blue Shield of Kansas City
VANCOUVER BC, CANADA—August 04, 2006—Symmetrics Business Intelligence Solutions Inc. today announced that leading companies are choosing the Symmetrics nVISION solution suite to improve their Contact Center reporting, analysis and performance management. With nVISION, companies can obtain visibility and insight into their critical contact center data, and optimize performance as a result.
Recent customer wins include:
Blue Cross and Blue Shield of Kansas City (www.bcbskc.com): Blue Cross Blue Shield of Kansas City, as part of a multi-phase solution delivered by Symmetrics, will be deploying the nVISION Data Mart v1.5 for their Nortel Contact Center Manager Server V5 (CCMS; formerly called Symposium Call Center Server) environment. The project also includes IVR data and reporting integration, and training and knowledge transfer. Blue Cross and Blue Shield chose Symmetrics because of their unique breadth and depth of their Data Mart product and contact center analytics domain expertise.
AT&T for a Texas State Government Agency (www.att.com): Through Symmetrics partner AT&T, this Texas state government agency is now in the process of deploying the nVISION Data Mart Version v1.5 for their Nortel Contact Center Manager Server V5 (CCMS) for data consolidation and optimization. In addition, the organization will be deploying Symmetrics’ nVISION Info Manager (based on Crystal Reports Server). As part of the engagement, Symmetrics will also customize its nVISION Data Mart to allow for the integration of IEX TotalView data, Impact (Customer CRM) data, and Telstrat (Quality Recording) data. The Data Mart solution was a must have for the customer and was a deciding factor in choosing Nortel CCMS, displacing a Rockwell solution.
The nVISION Contact Center Performance Management solution suite
In May 2005, Symmetrics announced the general availability of its nVISION Contact Center Performance Management solution suite. Modules include: Data Mart, Reports and Performance Manager. nVISION provides reporting, analytic and performance management functionality, helping contact centers effectively manage and leverage their critical business information.
New Version Data Mart 1.5
In June of 2006, Symmetrics launched a new version of the module: nVISION Data Mart Version 1.5. The nVISION Data Mart enables contact center managers to consolidate, access and analyze data from their contact center applications, improving their visibility into critical information such as agent performance, system configuration and call flow, and call lifetime details.
“Our customers are seeing value in choosing us to help them access and analyze the information in their contact center applications,” said Mark Cunningham, CEO of Symmetrics. “We provide a unique value to our customers through vertical and industry relevance – like contact center specific solutions – and through simplicity and ease-of-use of our technologies. This helps our customers implement a BI strategy that works and lets them truly benefit from their corporate information.”
For More Information
For more information on our nVISION solution suite, visit: www.symmetrics.net. For a list of customers, visit our customer section. For more information on our recently launched nVISION Data Mart Version 1.5, visit the nVISION Data Mart page.
