More Distributors Select Symmetrics To Deliver Customers Contact Center Reporting And Performance Management

Recent reseller contracts include TELUS, Ronco and NetVersant

VANCOUVER BC, CANADA — Symmetrics Business Intelligence Solutions Inc. today announced that they have signed three new reseller agreements with leading Nortel distributors for the nVISION product suite. Nortel distributors see tremendous value in reselling the Symmetrics nVISION solution suite to their contact center customer base. With nVISION, companies can obtain visibility and insight into their critical contact center data, and optimize performance as a result.

Recent partner wins include:

TELUS: TELUS is the largest telecommunications company in Western Canada and the second largest in the country. They have signed a Product and Services Reseller agreement with Symmetrics, enabling TELUS’ contact center solutions team to resell the complete Symmetrics nVISION Contact Center Performance Management solution suite and professional services offerings to their contact center customer base, including their Nortel Contact Center Manager Server (CCMS) clients. The reseller agreement was signed in Q1 of 2007 and has already been leveraged for numerous customer projects, including a major Nortel contact center migration to CCMS v6 for a major BC-based government agency. For more information on TELUS, visit www.telus.com.

Ronco: Ronco, an integrator of innovative products and services with a strong focus on Advanced IP Communications technologies and a leading Nortel distributor, signed a reseller agreement with Symmetrics in May, 2007 to sell the nVISION suite to its Nortel contact center customer base. For more information on Ronco, visit www.ronco.net.

NetVersant: NetVersant offers a complete range of voice, video and data communication services, and is a strategic partner of, and distributor for, Nortel, Avaya, and Cisco. NetVersant now includes Symmetrics nVISION suite in its solution mix offered to its subtsnatial contact center customer base. NetVersant can be found on the web at www.netversant.com.

These new resellers join a growing Symmetrics channel, which currently includes Nortel, IEX, Black Box, Integrated Technologies, VDS and others. “Our many reseller partners are experiencing increased revenues and improved customer satisfaction by partnering with us and addressing a very important need,” said Mark Cunningham, CEO of Symmetrics. “Our partners can leverage our technologies and services offerings for reporting, analysis and performance management – all built based on years of experience working with contact center organizations.”

Exceptional value for Nortel Distributors
The nVISION Data Mart can work with multiple data sources and applications; however, the nVISION product suite delivers exceptional value for Nortel-centric contact centers. With features including data adaptors and a repository that allow Nortel users to optimize all Nortel Contact Center Manager Server (CCMS) data (formerly called Symposium Call Center Server or SCCS) – including historical, agent login logout and call-by-call – Nortel users can get up-and-running quickly. A number of Symmetrics customers have deployed a solution within only a couple of days. The nVISION Data Mart has also successfully passed Nortel Compatibility testing for CCMS V6 and V5, and is a Nortel Select Product.

nVISION solution suite and the new Data Mart 1.5
The Symmetrics nVISION Contact Center Performance Management solution suite includes the following modules: Data Mart, Reports and Performance Manager. nVISION provides reporting, analytic and performance management functionality.