Symmetrics Announces New Business Alliance with Global Knowledge/Nortel Training
The company’s specialized Crystal Reports Design for Symposium Call Center Server training courses now offered at Global Knowledge's Nortel Networks facilities throughout the United States.
VANCOUVER, BC. - In an effort to better serve the Nortel Networks Symposium Call Center Server customer, two greats have come together. Symmetrics Business Intelligence Solutions Inc. - a Crystal Decisions and Nortel Networks business partner - is pleased to announce its new business alliance with Global Knowledge Nortel Networks Premier Education Partner. This strategic alliance will benefit Nortel Networks Symposium Call Center Server (SCCS) and Symposium Express Call Center (SECC) users by providing them with more access to Symmetrics’ specialized Crystal Reports Design for Nortel Symposium training. Symmetrics’ expert trainers will now conduct their Introductory and Advanced courses at Global Knowledge’s Nortel Networks training facilities throughout the United States.
Crystal Reports Training Specifically for the Nortel Symposium Environment
Symmetrics offers the only Crystal Reports courses customized specifically for the Nortel Symposium environment. The content delivered in these classes is not generic Crystal training; they have all been specifically designed for the Nortel SCCS/SECC environments, based on their extensive experience and expertise in both Symposium and Crystal technologies.
By utilizing Crystal’s leading-edge reporting technology, users can enhance and maximize the intelligence gathered from their Nortel Symposium Call Center Server (SCCS) or Symposium Express Call Center (SECC). This training enables the user to become a specialist in designing the best and most informative reports to benefit their organization. Each introductory session lasts five days after which participants will know how to leverage both these technologies together to go beyond the basic reporting capability inherent in the Symposium environment alone.
Symmetrics is pleased to announce six new Introductory sessions planned for the coming months at Global Knowledge locations in Texas, California and New Jersey. Course descriptions and schedules can be obtained by clicking the following links:
- Introductory Crystal Reports Design v8/8.5 for Symposium
- Advanced Crystal Reports Design v8/8.5 for Symposium
For more information on Symmetrics' background and offerings, please view their Contact Center Reporting and Analysis (PDF) brochure. To learn about their other specialized Nortel Symposium offerings, please visit the Symposium Reporting Zone.
About Symmetrics (www.symmetrics.net)
Symmetrics Business Intelligence Solutions Inc. develops best of breed analytical software applications and provides a range of Business Intelligence services and solutions. Symmetrics helps customers realize their visions by providing reporting analysis solutions that turns data into useable information, ensuring they can make mission critical decisions in a timely manner. With particular expertise in the Contact Center Reporting and Analytics marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their workforce.
