Symmetrics Launches new BI Solution for Oracle Contact Center Anywhere, Signs Partnership Agreement with Oracle

New application provides enhanced power and functionality to Oracle’s market leading hosted contact center environment.

VANCOUVER BC, CANADA — Symmetrics today announced the release of a new product offering that delivers enhanced business intelligence, reporting and analysis capabilities for Oracle’s hosted multi-channel contact center platform called Contact Center Anywhere (formerly Telephony@Work CallCenterAnywhere). In conjunction with this new release, the company also announced it has signed a worldwide partnership agreement with Oracle, within the Oracle PartnerNetwork (OPN) program.

Symmetrics Business Intelligence for Oracle Contact Center Anywhere application is a web-based reporting, analysis and data integration solution that enables Oracle Contact Center Anywhere (CCA) users to more effectively and efficiently leverage their contact center data. The solution is targeted at both CCA hosting companies (where it can be deployed into their data centers and offered along with core CCA functionality to their subscribed customers), as well as at CCA end user customers (where it deployed within their own internal IT environments).

The product delivers a number of powerful and valuable Business Intelligence functions that CCA users can’t get from the standard reporting features found within CCA, including:

• access to any/all available historical reporting data beyond what is available with the production system environment
• availability of all current CCA standard reports in addition to advanced reports not available in standard CCA offering
• on demand downloading if raw data and audio files
• a platform that delivers other advanced reporting and analysis functionality including additional custom reports, graphical management dashboards, OLAP analysis and more

For More Information
For more information on Symmetrics Business Intelligence Solutions Inc. products and services, phone 1-(604)-688-0882, email them at info@symmetrics.com, or visit them at www.symmetrics.com. For product details via Oracle’s partner website, visit: http://solutions.oracle.com/partners/symmetrics.

For more information on Oracle Contact Center Anywhere, visit www.oracle.com/applications/call-center-anywhere.html.

About Symmetrics Business Intelligence Solutions, Inc.
Symmetrics is changing the face of Business Intelligence. The company develops best of breed analytical software applications and provides a range of Business Intelligence solutions and services. Strategic partners include Business Objects, Microsoft, Nortel, IEX and others. With particular expertise in the Contact Center marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their operations and workforce. www.symmetrics.com

Contacts for Press & Analysts:
Richard McElroy, VP of Sales & Marketing
Symmetrics Business Intelligence Solutions Inc.
Phone (604) 891.5566
Fax (604) 681.8514
richardm@symmetrics.net

© 2008 Symmetrics Business Intelligence Solutions Inc. Symmetrics and the Symmetrics logo are registered trademarks of Symmetrics Business Intelligence Solutions Inc. All other company and product names are trademarks of their respective owners.

###