Symmetrics’ Partnership with Nortel Expands to Global Level

Symmetrics Developer Partner and Select Product status for nVISION product suite expanded to Europe/Middle East/Africa (EMEA) and Central America/Latin America (CALA) regions.

VANCOUVER BC, CANADA — Symmetrics today announced that their ‘Developer Partner’ status and nVISION Data Mart ‘Select Product’ status has been formally expanded to Europe/Middle East/Africa (EMEA) and Central America/Latin America (CALA) regions. Symmetrics nVISION Data Mart - in place at dozens of organizations around the world - integrates with Nortel Contact Center Manager Server (CCMS) in order to centralize and optimize relevant data to facilitate faster and more effective reporting and analysis.

Richard McElroy, VP of Sales and Marketing at Symmetrics said: “The expansion of our relationship with Nortel to the global marketplace represents another step forward for our company in terms of growth opportunity. The expansion of the relationship was driven by Nortel customers in these other regions, so it certainly helps validate the value that our solution brings to Nortel-based contact center operations”

Symmetrics nVISION Data Mart – exceptional value for Contact Centers
Symmetrics’ data mart solution addresses the demand from contact centers to more easily and effectively consolidate, access and analyze data from their applications in order to improve visibility into critical contact center performance information such as agent performance, system configuration and call flow, call lifetime details and more. With features including ready to deploy data adaptors and data repositories specific to Nortel (as well as a range of other contact center applications), Nortel users can store and optimize all CCMS data, and be up and running and leveraging enhanced reporting and analysis capabilities within a matter of days.

The solution is already being used by a wide range of companies across the globe, including Bank of the West, ABSG, City of Los Angeles, City of New York, Government of BC, Lexis Nexis, and many others.

For More Information
For more information on Symmetrics Business Intelligence Solutions Inc. products and services, phone 1-(604)-688-0882, email us at info@symmetrics.com, or visit us at www.symmetrics.com. For product details via Nortel’s website, visit: www.nortel.com/prd/select/symmetrics.html

For more information on Nortel Select Products, visit www.nortel.com/select or contact select@nortel.com in North America.

About Symmetrics Business Intelligence Solutions, Inc.
Symmetrics is changing the face of Business Intelligence. The company develops best of breed analytical software applications and provides a range of Business Intelligence solutions and services. Strategic partners include Business Objects, Microsoft, Nortel, IEX and others. With particular expertise in the Contact Center marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their operations and workforce. www.symmetrics.com

Contacts for Press & Analysts:
Richard McElroy, VP of Sales & Marketing
Symmetrics Business Intelligence Solutions Inc.
Phone (604) 891.5566
Fax (604) 681.8514
richardm@symmetrics.com

© 2008 Symmetrics Business Intelligence Solutions Inc. Symmetrics and the Symmetrics logo are registered trademarks of Symmetrics Business Intelligence Solutions Inc. All other company and product names are trademarks of their respective owners.

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