Symmetrics’ nVision Data Mart Achieves ‘Nortel Select Product’ Status
Product strategically enhances the Nortel Contact Center portfolio by enhancing reporting and analysis capabilities
VANCOUVER BC, CANADA—October 5th, 2006—Symmetrics today announced that Symmetrics’ nVISION Data Mart has achieved ‘Nortel Select Product’ status. Nortel selects innovative products from its Developer Partners that strategically complement Nortel communications platforms and create significant value for Nortel customers. Symmetrics nVISION Data Mart – which integrates with Nortel Contact Center Manager Server (CCMS) in order to centralize and optimize relevant data to facilitate faster and more effective reporting and analysis - was chosen as a result of extensive business case analysis and input by Nortel and Nortel customers.
“Nortel’s open, standards-based approach to its product portfolio enables innovative companies like Symmetrics to create compelling value-add capabilities. The nVision reporting, analytics and performance management solution for Nortel Contact Center Manager Server (CCMS) simplifies an important but complex task for our customers,” said Dave Murashige, GM of Nortel’s Multimedia Applications business.
Richard McElroy, VP of Sales and Marketing at Symmetrics said: “This relationship represents a pivotal accomplishment for our company. Nortel contracted resellers and distributors can now order our nVISION product directly from Nortel, helping us extend the reach and sales of our product into the Nortel contact center market. It is also a significant endorsement of our technology, and our customers can feel confident our Select Product status means they receive significant value with our solutions.”
Symmetrics nVISION Data Mart – exceptional value for Nortel Contact Centers
Symmetrics’ data mart solution addresses the demand from contact centers to more easily and effectively consolidate, access and analyze data from their applications in order to improve visibility into critical contact center performance information such as agent performance, system configuration and call flow, call lifetime details and more. With features including ready to deploy data adaptors and data repositories that allow Nortel users to store optimize all CCMS data (including historical, agent login logout and call-by-call), Nortel users can get up-and-running and leverage enhanced reporting and analysis capabilities within a matter of days.
For More Information
For more information on Symmetrics Business Intelligence Solutions Inc. products and services, phone 1-(604)-688-0882, email us at info@symmetrics.net, or visit us at www.symmetrics.net. For product details via Nortel’s website, visit: www.nortel.com/prd/select/symmetrics.html
For more information on Nortel Select Products, visit www.nortel.com/select or contact select@nortel.com in North America.
About Symmetrics Business Intelligence Solutions, Inc.
Symmetrics is changing the face of Business Intelligence. The company develops best of breed analytical software applications and provides a range of Business Intelligence solutions and servcies. Strategic partners include Business Objects, Microsoft, Nortel, IEX and others. With particular expertise in the Contact Center marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their operations and workforce. www.symmetrics.net
