Symmetrics Announces "101 Reports for Nortel Symposium"

Library of professionally designed reports provides Symposium Call Center Server (SCCS) and Symposium Express Call Center Server (SECC) customers with cost effective and fast alternative to custom-building.

Vancouver, BC - Symmetrics Business Intelligence Solutions Inc. - a reporting and analytic solutions company with particular expertise in the contact center market - today launched its "101 Reports for Nortel Symposium" offering - an extensive library of professionally designed Symposium Call Center Server (SCCS) and Symposium Express Call Center (SECC) reports. The reports have been developed based on Symmetrics' years of client experience and first hand knowledge of Symposium customer reporting requirements. Most of the reports in the library are ready to implement but all are fully customizable, thus offering a very cost-effective and efficient alternative to building Symposium reports from scratch.

Numerous types of reports are included in the library, and address more pertinent or more complex reporting requirements than the standard reports within Symposium offer. Report types include Agent, Application, Skillset, CDN, and DNIS and Call-By-Call. There are also reports specifically designed to meet the needs of Meridian MAX customers migrating to Symposium.

Customers can browse and select all available reports via an on-line report selection system. The price for a single report is $495US. Other bundle packages (3, 5 and 10 reports) are available with volume discounts built in. Customers also have the option of purchasing a range of cost-effective report customization and implementation packages.

The "101 Reports for Nortel Symposium" library is available on the Symmetrics web site.

About Symmetrics (www.symmetrics.net)
Symmetrics Business Intelligence Solutions Inc. - a Crystal Decisions and Nortel Network business partner - develops best of breed analytical software applications and provides a range of Business Intelligence services and solutions. Symmetrics helps customers realize their visions by providing reporting and analysis solutions that turns data into useable information, ensuring they can make mission critical decisions in a timely manner. With particular expertise in the Contact Center Reporting and Analytics marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their workforce.

For more information contact:
Richard McElroy, Vice President
Symmetrics Business Intelligence Solutions Inc.
Tel: 604.891.5566