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Press Releases: 2010

Symmetrics nVISION On Demand Adds New Features, Expands Avaya Integration

May 11, 2010

Online Software-as-a-Service business intelligence solution for call centers now offers QuickStart package for Avaya CMS

VANCOUVER, BC — Symmetrics Business Intelligence, a provider of reporting and analytic solutions for performance management in contact centers, today announced major upgrades to its hosted business intelligence software, nVISION On Demand. The Software-as-a-Service (SaaS) solution adds dashboards, enhanced visualization, better reporting, and improved usability.

TDC Contact Center Europe Chooses Symmetrics for Reporting, Analysis, Performance Management

April 26, 2010

Tasks Which Took Hours Now Take Seconds for Danish Customer Service Center

VANCOUVER, BC  —  Symmetrics Business Intelligence today announced that TDC Contact Center Europe A/S has selected the Symmetrics nVISION Data Mart for its reporting, analysis and performance management needs.

Symmetrics nVISION SUITE Reporting & Analysis Solution Now Rated "Avaya Compliant"

April 19, 2010

Business Intelligence software is compatible with key Avaya contact center solution

Symmetrics Business Intelligence Selected for Membership in Avaya DevConnect Program

March 29, 2010

VANCOUVER, BC – Symmetrics Business Intelligence, a provider of reporting and analytic solutions for performance management in contact centers, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for Gold membership in the Avaya DevConnect program.

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