Symmetrics: Latest Press Releases

Symmetrics Announces Support for Siemens HiPath/OpenScape Contact Centers

ChrisR — Tue, 08 Mar 2011 19:56:48 +0000

January 17, 2011 (All day)

Business Intelligence Suite Offers Reporting, Analysis for Siemens HiPath/OpenScape Enterprise & Agile

Symmetrics Announces Support for Cisco Contact Center Systems

ChrisR — Fri, 04 Mar 2011 20:58:31 +0000

March 4, 2011 (All day)

Business Intelligence Suite Now Integrates with Cisco UCC Enterprise & Express

VANCOUVER, BC — Symmetrics Business Intelligence, a provider of reporting and analysis solutions for contact centers, today announced its flagship software suite now supports Cisco Systems’ Unified Contact Center (UCC) platforms.

Symmetrics nVISION On Demand Adds New Features, Expands Avaya Integration

ChrisR — Tue, 11 May 2010 17:19:21 +0000

May 11, 2010 (All day)

Online Software-as-a-Service business intelligence solution for call centers now offers QuickStart package for Avaya CMS

VANCOUVER, BC — Symmetrics Business Intelligence, a provider of reporting and analytic solutions for performance management in contact centers, today announced major upgrades to its hosted business intelligence software, nVISION On Demand. The Software-as-a-Service (SaaS) solution adds dashboards, enhanced visualization, better reporting, and improved usability.

TDC Contact Center Europe Chooses Symmetrics for Reporting, Analysis, Performance Management

ChrisR — Mon, 26 Apr 2010 20:24:22 +0000

April 26, 2010 (All day)

Tasks Which Took Hours Now Take Seconds for Danish Customer Service Center

VANCOUVER, BC — Symmetrics Business Intelligence today announced that TDC Contact Center Europe A/S has selected the Symmetrics nVISION Data Mart for its reporting, analysis and performance management needs.

Symmetrics nVISION SUITE Reporting & Analysis Solution Now Rated "Avaya Compliant"

ChrisR — Mon, 19 Apr 2010 15:56:36 +0000

April 19, 2010 (All day)

Business Intelligence software is compatible with key Avaya contact center solution

Symmetrics Business Intelligence Selected for Membership in Avaya DevConnect Program

ChrisR — Mon, 29 Mar 2010 04:35:58 +0000

March 29, 2010 - 12:01am - 12:02pm

VANCOUVER, BC – Symmetrics Business Intelligence, a provider of reporting and analytic solutions for performance management in contact centers, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for Gold membership in the Avaya DevConnect program.

Symmetrics Announces Trial Availability of its New nVISION On Demand Offering

admin — Wed, 12 Aug 2009 23:16:36 +0000

August 12, 2009 (All day)

A new online reporting and analytic application for contact centers.

Symmetrics’ Partnership with Nortel Expands to Global Level

admin — Thu, 27 Nov 2008 23:42:13 +0000

November 27, 2008 (All day)

Symmetrics Developer Partner and Select Product status for nVISION product suite expanded to Europe/Middle East/Africa (EMEA) and Central America/Latin America (CALA) regions.

Symmetrics Launches new BI Solution for Oracle Contact Center Anywhere, Signs Partnership Agreement with Oracle

admin — Fri, 21 Nov 2008 21:09:31 +0000

November 21, 2008 (All day)

New application provides enhanced power and functionality to Oracle’s market leading hosted contact center environment.

Business Objects Selects Symmetrics for their QuickStart Contact Center BI Solution

admin — Fri, 14 Nov 2008 21:17:00 +0000

November 14, 2008 (All day)

Symmetrics nVISION suite positioned within the new program to address BI needs of the contact center market

Symmetrics Apppoints New CTO To Lead Product Development Organization

admin — Tue, 02 Oct 2007 21:19:50 +0000

October 2, 2007 (All day)

Former Microsoft Windows Vista Senior Executive and NCompass Labs founder Kerem Karatal Brings Wealth of Management and Technology Experience

More Distributors Select Symmetrics To Deliver Customers Contact Center Reporting And Performance Management

admin — Wed, 04 Jul 2007 21:22:00 +0000

July 4, 2007 (All day)

Recent reseller contracts include TELUS, Ronco and NetVersant

VANCOUVER BC, CANADA — Symmetrics Business Intelligence Solutions Inc. today announced that they have signed three new reseller agreements with leading Nortel distributors for the nVISION product suite. Nortel distributors see tremendous value in reselling the Symmetrics nVISION solution suite to their contact center customer base. With nVISION, companies can obtain visibility and insight into their critical contact center data, and optimize performance as a result.

Recent partner wins include:

More Customers Continue To Deploy Symmetrics’ nVISION Data Mart

admin — Fri, 08 Jun 2007 21:24:07 +0000

June 8, 2007 (All day)

More Customers Continue To Deploy Symmetrics’ nVISION Data Mart To Improve Their Contact Center Reporting And Performance Management

Recent Customer wins include Ontario Provincial Police, excelleRx, Inc., and Kaiser Permanente

Symmetrics’ nVision Data Mart Achieves ‘Nortel Select Product’ Status

admin — Thu, 05 Oct 2006 21:26:26 +0000

October 5, 2006 (All day)

Product strategically enhances the Nortel Contact Center portfolio by enhancing reporting and analysis capabilities

Nortel Distributors Choose Symmetrics to Deliver Contact Center Reporting and Performance Management

admin — Tue, 26 Sep 2006 21:28:31 +0000

September 26, 2006 (All day)

Recent partner wins include leading Nortel distributors Voice Data Systems and Black Box Network Services

VANCOUVER BC, CANADA - Symmetrics Business Intelligence Solutions Inc. today announced that they have recently signed two new partner agreements with leading Nortel distributors. Nortel distributors see tremendous value in reselling the Symmetrics nVISION solution suite to their Nortel Contact Center customer base. With nVISION, companies can obtain visibility and insight into their critical contact center data, and optimize performance as a result.

Customers Continue to Adopt nVision to Improve Contact Center Performance

admin — Fri, 04 Aug 2006 21:30:32 +0000

August 4, 2006 (All day)

Recent Customer Wins Include a Texas Government Agency and Blue Cross and Blue Shield of Kansas City

VANCOUVER BC, CANADA—August 04, 2006—Symmetrics Business Intelligence Solutions Inc. today announced that leading companies are choosing the Symmetrics nVISION solution suite to improve their Contact Center reporting, analysis and performance management. With nVISION, companies can obtain visibility and insight into their critical contact center data, and optimize performance as a result.

Recent customer wins include:

Symmetrics Training Officially Endorsed By Nortel As Nortel Authorized Training

admin — Mon, 17 Jul 2006 21:34:46 +0000

July 17, 2006 (All day)

VANCOUVER BC, CANADA - Symmetrics Business Intelligence Solutions Inc. today announced that Nortel has chosen Symmetrics’ to be apart of its Nortel Authorized Training program.

Symmetrics Launches New Version of Best-In-Class Contact Center Data Mart

admin — Mon, 29 May 2006 21:41:57 +0000

May 29, 2006 (All day)

VANCOUVER BC, CANADA - Single or Multi-site Contact Centers can rapidly deploy the nVISION Data mart in order to simplify reporting, expand analytical insight and reduce costs.

Symmetrics Announces New Vice President of Product Development to Lead Expansion of R&D

admin — Mon, 02 Jan 2006 21:45:23 +0000

January 2, 2006 (All day)

VANCOUVER, BC - Symmetrics Business Intelligence Solutions Inc., a leading provider of reporting, analytics and performance management solutions - announced today the appointment of Fred Tummonds to Vice President, Product Management and Product Development. Fred, a seasoned and highly experienced technology industry veteran, will have overall responsibility for the firm's research, development and product management efforts.

IEX and Symmetrics Sign Reseller Agreement for WFM Reporting

admin — Tue, 30 Aug 2005 21:46:55 +0000

August 30, 2005 (All day)

Vancouver, British Columbia & Richardson, Texas (August 30, 2005): IEX Corporation, a Tekelec company (NASDAQ: TKLC) and leading provider of workforce management and optimization technology, today announced a strategic partnership with Symmetrics Business Intelligence Solutions Inc. Under the agreement, IEX will resell Symmetrics custom reporting services.

Symmetrics and The Call Center School Announce Partnership to Deliver Training on Nortel Networks Symposium Reporting

admin — Wed, 14 Jul 2004 21:48:38 +0000

July 14, 2004 (All day)

Vancouver, BC/Nashville, TN. - Symmetrics and The Call Center School (TCCS) announce the availability of a four-part web-based training curriculum for Nortel Networks Symposium Call Center reporting. In an effort to better address the reporting needs of Nortel Networks Symposium Call Center (SCCS) and Symposium Express Call Center (SECC) customers, these two market leaders have joined forces in bringing this innovative training program to the market.

Symmetrics Launches New Contact Center Performance Management Solution Suite

admin — Mon, 28 Jun 2004 21:51:00 +0000

June 28, 2004 (All day)

nVISION is an end-to-end solution suite delivering reporting, analytics, and performance management, for contact centers.

Symmetrics Announces "101 Reports for Nortel Symposium"

admin — Mon, 06 Oct 2003 21:52:49 +0000

October 6, 2003 (All day)

Library of professionally designed reports provides Symposium Call Center Server (SCCS) and Symposium Express Call Center Server (SECC) customers with cost effective and fast alternative to custom-building.

Symmetrics Obtains Nortel Networks Developer Partner Status with New Application/Skillset Performance Report Bundle

admin — Thu, 28 Aug 2003 21:55:36 +0000

August 28, 2003 (All day)

Report bundle provides a smooth migration from MAX to Symposium and is free to current MAX customers.

Symmetrics Announces New Business Alliance with Global Knowledge/Nortel Training

admin — Mon, 23 Jun 2003 21:56:36 +0000

June 23, 2003 (All day)

The company’s specialized Crystal Reports Design for Symposium Call Center Server training courses now offered at Global Knowledge's Nortel Networks facilities throughout the United States.

Symmetrics Cycling - Future Olympians Riding for Special Olympians - dedicates training and cycling efforts to helping others

admin — Thu, 27 Mar 2003 21:58:26 +0000

March 27, 2003 (All day)

Future Olympians Riding for Special Olympians – Symmetrics Cycling dedicates training and cycling efforts to helping others.

VANCOUVER, BC. - Symmetrics Cycling has adopted an innovative approach to charitable giving and community involvement; its members have chosen to dedicate their training and cycling efforts to helping others through the newly founded Cyclists for Charity program.

Symmetrics lends its name and more to elite cycling team

admin — Fri, 28 Feb 2003 22:00:22 +0000

February 28, 2003 (All day)

Symmetrics announces a new unique approach to charity and goodwill with its sponsorship and development of an elite cycling team and club - Symmetrics Cycling