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TDC Contact Center Europe
nVISION Data Mart provides singular reporting view of three Nortel ACDs, two IEX TotalView servers and more
“The nVISION Data Mart has vastly accelerated our reporting,” says Jack Frost, report analyst for this Danish outsourcing call center. “Routine reporting tasks that used to take hours now take seconds. We no longer have to grapple with reams of old spreadsheets to do historical analysis, and we can see all of our agent performance and agent scheduling data in one place, where we can act on it.”
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Sento Corporation
Web Portal Opens Reporting Door to Contact Center Customers
Symmetrics conceptualized, aided in the design and implemented a web reporting solution based on Crystal Enterprise.
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Magellan Behavioral Health
Report Design & Training for Nortel Symposium Call Center Server
Symmetrics designed, developed and implemented a full-scale reporting solution for Magellan's Symposium Call Center Server implementation.
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Nortel Networks Corporation
Report Specification, Design and Development for New Call Center Software Product
Symmetrics assisted Nortel Networks Corporation in the developing the report writing component of its next generation call center product, Symposium Call Center Server.
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Palm Beach County
Seagate Info Implementation for a County Government with 45 Agencies
Symmetrics has worked with Palm Beach County, providing Seagate Info and Crystal Reports training and consulting services since 1996.
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Sharp Electronics
Seagate Info View Development from SAP R/3 & SAP's Business Information Warehouse Module
Symmetrics and Crystal Decisions partnered in two pilot projects with Sharp Electronics.
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PeopleSoft, Inc.
Design and Development of Reports for Strategic Sales Presentations
Symmetrics and Crystal Decisions partnered in an on-site Crystal Reports report design and development project for PeopleSoft, Inc.'s sales force to use in sales presentations.
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