Symmetrics nVISION Suite: Reporting and Analysis for Cisco Contact Centers
October 5, 2011
at 10 am PT/1 pm ET
See How Symmetrics nVISION Suite Can Transform Your Cisco Unified Contact Center Data into Real, Actionable Information
Even with the latest Cisco customer collaboration systems at their heart, most call centers are a complex mixture of applications and technologies, all generating reams of data that can be a nightmare to bring together in reports that make business sense. With Symmetrics nVISION Contact Center Performance Management Suite, you can harness the power of your Cisco Unified Contact Center data to achieve peak operational efficiencies and a better customer experience.
In this informative webinar, see how Symmetrics nVISION Suite has helped customers around the world derive immediate benefit and business value in many areas, including:
- Cost savings via the elimination of wasteful, time-consuming manual effort collecting and manipulating data for spreadsheets. Instead, analysts, supervisors and executives can focus on taking action for better contact center performance.
- Vast efficiencies gained in better agent coaching via timely and relevant performance information at key stakeholders’ fingertips.
- Higher customer satisfaction based on a more holistic view of the contact center. Data from all contact center systems — ACD, workforce management, quality monitoring/recording, IVR, CRM systems and others — is integrated and consolidated into reports, scorecards and dashboards that make management sense.
- Improved information accuracy that manual, cut-and-paste spreadsheet reports can never deliver.
