WEBINAR DATE: November 29, 12 9:00AM PST/12 Noon EST

 

TOPIC: Improve your Nortel Contact Center reporting and analysis capabilities - Introducing the nVISION Data Mart 1.5

Another encore presentation due to popular demand!


Wednesday November 29th, 2006
9:00 am Pacific/12 Noon Eastern

»
 Is your report development and maintenance queue too long?
»
 Do you want make it easier to get at the data you need in Nortel Contact Center/ Symposium (CCMS/SCCS)?
»
 Do you want to do more call-by-call/call lifetime/cradle-to-grave call analysis, but can't?

Join us for this complimentary 1 hour and 15 minute webinar to learn how we can help Nortel Contact Center (formerly called Symposium) users:

 Create a rock-solid foundation to execute on a complete Performance Management strategy
Store, manage and optimize all CCMS/SCCS data for easier, more effective reporting
Obtain extensive CCMS/SCCS call-by-call analytic capabilities that you could never get before
Empower end users with by providing quicker, more effective reports and analytics info about your contact center operations
Leverage current CCMS/SCCS reports you use without having to re-create them from scratch
Integrate other data sources to further extend your reporting and analysis capabilities

Packaged with our unique Nortel contact center reporting expertise and domain knowledge, Symmetrics nVISION Data Mart can drastically improve reporting capabilities and reduce development time, putting better information in the hands of the people that need it.
 



LATEST NEWS on nVISION!

» nVISION DM achieves Nortel SELECT PRODUCT status. Read more...

»Symmetrics recently announced the release of nVISION Data Mart Version 1.5 - the latest version of its Nortel Contact Center reporting, analysis and performance management foundation. Read more...

More information on the nVISION Data Mart

More information on Symmetrics www.symmetrics.net

 


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ABOUT SYMMETRICS
Symmetrics is an established technology and services company, with customers including Nike, United States Postal Service, Nordstrom, Pfizer, Veritas, and Air Canada. Its flag-ship solution suite, nVISION, is a reporting, analysis and performance software solution for Contact Center users, helping users improve their reporting and as a result, helping improve their ability to make informed decisions. Its nVISION product has gained momentum in the last year, especially for Nortel SCCS/CCMS users, as Contact Centers have recognized the need for comprehensive reporting solutions. Symmetrics built the product after years of experience working with companies on their Business Intelligence (BI) and reporting technology and services needs. Symmetrics continues to provide clients with consulting and training services, providing best-of-breed BI strategy and implementation, helping organizations solve their data access challenges. Visit us at www.symmetrics.net