The quickest way to insight into your
contact center data.
Are you running “canned” call center management system reports and still not getting the answers you need? Worn out from cutting and pasting data into spreadsheets? Bored with creating the same call center reports from scratch over and over again? Wondering if there’s a better way to do all this? Symmetrics has taken all the guesswork and tedium out of creating custom reports optimized for today’s leading contact center management systems. With nVISION On Demand’s QuickStarts, you can be analyzing your call center data within minutes. And maintaining these reports takes about as much time as uploading a photo to Facebook. And what’s more, they’re free! Skeptical? Try them out!
QuickStart For Nortel CCMS
Need to know which agent handled the most calls? How about what the average call handle time was for a specific skillset or application? nVISION On Demand already understands your Nortel CCMS data. All you need to do is run, export and upload our pre-built QuickStart for Nortel CCMS reports, and you’ll have answers as quickly as you can ask questions.
QuickStart for Avaya CMS
Call queues getting too long? Need to see how your vectors and splits are performing? Our QuickStart for Avaya CMS will get you drilling into your call center data in no time. Simply run, export and upload our pre-built Avaya reports to nVISION ON Demand, and you’re ready.
Extend Your Analytical
Reach Once you’re familiar with nVISION On Demand, you’ll likely want to understand the relationship between your call center management data and information stored in other applications for workforce management, customer relationship management, quality monitoring, or others. Simply extend your Nortel or Avaya QuickStart data models by adding reports from other systems and quickly see relationships in the data.
