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CONTACT CENTER SOLUTION RESELLER PROGRAM

As a contact center solution distributor or reseller, do you need to deliver better reporting, analysis and performance Management solutions and services for your customers? Our current reseller community already inlcudes many leading distributors, VARs and System Integrators from around the globe.  These companies leverage our vast experience, expertise and pre-built solutions, enabling them to:

  • Improve overall satisfaction with their contact center solutions and services 
  • Increase product and/or services revenues
  • Increase their in-house knowledge of contact center reporting, enabling them to sell and implement a broader range of solutions and services

Symmetrics has strategic partnerships with many leading contact center technology vendors, including Nortel, IEX, Avaya, Cisco and many others. We add value to you as a reseller by allowing you to focus on your critical core competencies, while still enabling you to offer critical reporting, analysis and performance management solutions and services to your customers as part of your overall contact center solution deliverables.

What We Can Do for Your Customers
Some our offerings include:

  • The nVISION Contact Center Performance Management Solution Suite
  • Custom report design and report consolidation
  • Formal report design training classes and informal knowledge transfer
  • Deployment of web reporting and information delivery infrastructures
  • Development of contact center reporting and information web portals
  • Custom application/CTI development to address unique or complex reporting/analysis needs
  • Advanced analytics, including data mart design, datamining, OLAP/multi-dimensional analysis
  • On-going support plans

How It Works
Once a Reseller contract is in place, the partner is eligible to quote and sell any relevant Symmetrics offerings, including all products and professional services. The partner maintains direct account ownership and receives a discount off of end-user pricing for products and services.

Program Deliverables
As a Symmetrics Reseller Partner, you will receive:

  • Access to certified reporting, analysis and PM expertise (consultants and trainers)
  • Pre-sales support for quoting, proposal creation, needs assessment and other sales activities
  • Co-marketing on web sites and client communications (direct marketing campaigns, newsletters etc.)
  • Access to Symmetrics various Report Design toolkits for client use
  • Leads on opportunities beyond Symmetrics' skillsets

Elite Partner Level
Symmetrics also offers an Elite Reseller Partner level aimed at national or regional distributors who commit to specific co-operative partnership objectives and obligations, and offers an extended range of benefits beyond our standard program. Some of additional benefits the Elite program offers include:

  • Deeper discounts
  • Enhanced technical and sales training/knowledge transfer
  • Enhanced technical support for internal staff
  • Increased co-marketing and business development support

The Next Step
If you would like to discuss becoming a Symmetrics partner, please contact us at partners@symmetrics.com, or call (604) 891.5566.