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Strategic Partners

 Our Strategic Partners: The Core of the Contact Center

These companies offer the core technologies around which modern call centers are built; they include leaders in contact center management systems, interactive voice recognition, workforce management, customer relationship management, and call quality.

AvayaAvaya/Nortel 
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Symmetrics nVISION Contact Center Performance Management Suite is compliant with Avaya Call Management System and Avaya Aura Communication Manager. The nVISION Data Mart is also compliant with Nortel Contact Center Management Server and other heritage Nortel products. Symmetrics is a member of the Avaya DevConnect Gold program.

CiscoCisco 
Cisco is a worldwide leader in networking that transforms how people connect, communicate and collaborate. Symmetrics nVISION Contact Center Performance Management Suite integrates with Cisco Unified Contact Center. Symmetrics is registered Cisco partner.

IEXNICE Systems 
NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video and other data sources. Symmetrics nVISION Contact Center Performance Management Suite integrates with NICE’s IEX TotalView Workforce Management system.

OracleOracle 
Oracle is the world's most complete, open, and integrated business software and hardware systems company. Symmetrics nVISION Contact Center Performance Management Suite integrates with Oracle’s Contact Center Anywhere, a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers.