Symmetrics offers interactive, dynamic training classes that encourage knowledge transfer. Because we have years of training experience, we can customize our trainings to meet specific client needs. To request a quote for a private course delivery for any of our training coures and services,

please fill all the required fields below and click Submit.
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Backround Information (Check all that apply)
Reporting/Analysis software in place:	Crystal Reports Business Objects Webi MS Excel MS SQL Server Reporting Services Cognos Nortel RCW Other
Contact Center Software in place	Nortel CCMS v6 Nortel CC Express v6 Nortel SCCS v5 or before Aspect ACD Aspect WFM Avaya CMS Cisco IEX TotalView Other
For which courses are you requesting training? (Check all that apply)
Introductory Report Design for Nortel CCMS/SCCS Advanced Report Design for Nortel CCMS/SCCS Crystal Report Design with IEX TotalView SmartSync Reporting Overview Series for Nortel CCMS/SCCS Script Design Training/Workshop for Nortel CCMS/SCCS Supervisor Workshop for Nortel CCMS/SCCS Report Creation Wizard (RCW) Workshop for Nortel CCM Other Custom Training Delivery (please specify detail in Comments field below)
Desired Training Delivery Method (Note: not all delivery methods are available for all courses).	-Please Select- Private On-Site Delivery Private Web Delivery Public Open Class (Seat-based)
Month in which you would like the training to occur
Preferred Month	-Please Select- ASAP January February March April May June July August September October November December
Alternate Month	-Please Select- January February March April May June July August September October November December
Contact Information
Title *	-Please Select- Assistant VP CEO CIO Consultant Database Manager Department Head or Manager Developer Director Engineer or Scientist MIS MIS or IT Manager Network Manager Other Business Professional Other Technical Professional Owner President Programmer or Systems Analyst Project Leader or Director Systems Administrator VP Web Developer Web Master
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Tell us a little more about your needs
How many agents are in your contact center?
1-25 26-100 101-500 500+
How many people will attend the training? (NOTE: Our maximum on-site course size is 15)
Additional Questions or Comments