Skip to Content

MAXIMIZE THE VALUE OF YOUR BI INVESTMENT WITH EXPERT CONSULTING SERVICES

Whether you are implementing nVISION, or a customized contact center business intelligence solution, we want to ensure the process is smooth and you are prepared to handle all your mission critical requirements. Years of experience with all sizes of organizations and a high level of customer satisfaction, has earned Symmetrics recognition for its consulting services. We offer a variety of options and can easily customize to suit your particular needs.

Performance Management Strategy

  • How to implement a performance management solution
  • Determining what kind of information you need and how to architect your solution
  • Preparing for implementation

Datamart Services

  • Datamart Design and Creation
  • Data Import / Export Development (ETL)
  • OLAP Cube Design

Report Design/Customization

  • Complete custom report design services including planning, specifications, design and implementation
  • Report Audit
  • Migration of existing reports
  • Contact Center-specific custom report design is available via our nVISION solution suite service offerings.
  • Learn more about our Custom Report Design Methodology

Application Development

  • Performance Management Application Development
  • Reporting Portal Development
  • Digital Dashboard Design
  • Real-Time Alerts and Dashboards
  • Custom Application Integration 

 

Contact Center Consulting and Professional Services

Expertise in contact center reporting and performance management requires competency in overall contact center operations, system implementation, configuration and support. Symmetrics’ elite technical team includes world-class contact center consultants who can deliver expertise and services to address bigger picture needs beyond reporting and analysis.

Nortel CCM/SCCS Consulting, Implementation, Training and Support Services

  • Call Flow Design
  • System Configuration
  • Scripting
  • Training
  • Support & Documentation

General Contact Center Consulting Services

  • Contact Center Planning and Development
  • Best Practices
  • Contact Center Operations Training

Learn more...