Consulting
Knowledge drives the contact center.
Whether you're implementing our nVISION Contact Center Performance Management Suite or need help with your existing call center reporting strategy, our team of seasoned professional services experts are here to help. Consulting services include:
Performance Management Strategy
- How to implement a performance management solution
- Determining what kind of information you need and how to architect your solution
- Preparing for implementation
Data Mart Services
- Data mart design and creation
- Data import / export development (ETL)
- OLAP cube design
Report Design/Customization
- Complete custom report design services including planning, specifications, design and implementation
- Report audit
- Migration of existing reports
- Contact center-specific custom report design
- Report design methodology
Application Development
- Performance management application development
- Reporting portal development
- Digital dashboard design
- Real-time alerts and dashboards
- Custom application integration
Beyond Reporting & Analysis: Contact Center Strategic Services
Because of Symmetrics' long experience in contact centers, our professional services staff can help you with strategic consulting services for wider call center challenges. Services include:
- Contact center planning and development
- Best practices
- Contact center operations training
- Call flow design
- System configuration
- Scripting
- Training
- Support & documentation
