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Get more from your BI technology with focused training.

Symmetrics provides comprehensive training services to support nVision and any integrated technologies and platforms. We focus on the entire spectrum of reporting, analytics and performance management which means that we don't stop at only helping our customer learn our products but we help you learn those that we bundle and integrate with. Symmetrics strategically partners with both Contact Center and Business Intelligence technology vendors to provide an unmatched solution that includes end-to-end training.

Symmetrics training is offered via the web, onsite and open/public formats in the following categories:

Report Designers & Analysts

Introductory and Advanced Report
Design for:

  • Nortel Contact Center Platform
  • IEX Workforce Management
  • Avaya Contact Center Platform

Advanced Data Modeling and Analytics Design Workshops

Applicable Standard Courses:
Introductory Report Design for Nortel CCMS/SCCS
Advanced Report Design for Nortel CCMS/SCCS
Reporting Overview Series for Nortel CCMS/SCCS
 Report Creation Wizard (RCW) for Nortel CCM
Crystal Report Design with IEX TotalView SmartSync
Systems Administrators

nVISION Implementation and Config
nVISION Datamart Config and Orientation
Contact Center Call Flow, Scripting, Config

Applicable Standard Courses:
Reporting Overview Series for Nortel CCMS/SCCS
Script Design Training/Workshop for Nortel CCMS/SCCS
Supervisor Workshop for Nortel CCMS/SCCS
Impacts of Sys Config on Reporting Nortel CCMS/SCCS
Business Users/Managers

nVISION InfoManager
Contact Center Performance Management Strategy

Applicable Standard Courses:
Reporting Overview Series for Nortel CCMS/SCCS
Supervisor Workshop for Nortel CCMS/SCCS
Impacts of Sys Config on Reporting Nortel CCMS/SCCS

Want to receive more information or a price quote on on-site delivery of any of these training offerings? Click here.

Did you just complete a Symmetrics training course? Submit an on-line evaluation here.