Training

Training that spans our solutions — and others.

Not only does Symmetrics provide comprehensive training services to support nVision Suite, but also many of the call center systems with which we integrate. We offer the following training via the web, onsite and open/public classrooms:

Report Designers & Analysts

Introductory and Advanced Report Design for:

  • Nortel Contact Center Manager (CCM) Platform
  • Avaya Aura Contact Center (AACC) Platform
  • IEX Workforce Management

Advanced Data Modeling and Analytics Design Workshops

Applicable Standard Courses:
Introductory Report Design for Avaya Aura Contact Center/Nortel CCM 
Advanced Report Design for Avaya Aura Contact Center/Nortel CCM
Reporting Overview Series for Avaya Aura Contact Center/Nortel CCM
Introducing the Report Creation Wizard (RCW) for Avaya Aura Contact Center/Nortel CCM (One Module)
Report Creation Wizard (RCW) for Avaya Aura Contact Center/Nortel CCM (Three-Module Workshop)
Crystal Report Design with IEX TotalView SmartSync

Systems Administrators

  • nVISION implementation and configuration
  • nVISION Data Mart configuration and orientation
  • Contact center call flow, scripting, and configuration

Applicable Standard Courses:
Reporting Overview Series for Avaya Aura Contact Center/Nortel CCM
Script Design Training/Workshop for Avaya Aura Contact Center/Nortel CCM
Supervisor Workshop for Avaya Aura Contact Center/Nortel CCM
Impacts of System Configuration on Reporting for Avaya Aura Contact Center/Nortel CCM

Business Users/Managers

  • nVISION Info Manager
  • Contact center performance management strategy

Applicable Standard Courses:
Reporting Overview Series for Avaya Aura Contact Center/Nortel CCM
Supervisor Workshop for Avaya Aura Contact Center/Nortel CCMS/SCCS
Impacts of System Configuration on Reporting for Avaya Aura Contact Center/Nortel CCMS/SCCS