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Training

Training that spans our solutions — and others.

Not only does Symmetrics provide comprehensive training services to support nVision Suite, but also many of the call center systems with which we integrate. We offer the following training via the web, onsite and open/public classrooms:

Report Designers & Analysts

Introductory and Advanced Report Design for:

  • Nortel Contact Center Platform
  • IEX Workforce Management
  • Avaya Contact Center Platform

Advanced Data Modeling and Analytics Design Workshops

Applicable Standard Courses:
Introductory Report Design for Nortel CCMS/SCCS
Advanced Report Design for Nortel CCMS/SCCS
Reporting Overview Series for Nortel CCMS/SCCS
Report Creation Wizard (RCW) for Nortel CCM
Crystal Report Design with IEX TotalView SmartSync

Systems Administrators

  • nVISION implementation and configuration
  • nVISION Data Mart configuration and orientation
  • Contact center call flow, scripting, and configuration

Applicable Standard Courses:
Reporting Overview Series for Nortel CCMS/SCCS
Script Design Training/Workshop for Nortel CCMS/SCCS
Supervisor Workshop for Nortel CCMS/SCCS
Impacts of Sys Config on Reporting Nortel CCMS/SCCS

Business Users/Managers

  • nVISION Info Manager
  • Contact center performance management strategy

Applicable Standard Courses:
Reporting Overview Series for Nortel CCMS/SCCS
Supervisor Workshop for Nortel CCMS/SCCS
Impacts of Sys Config on Reporting Nortel CCMS/SCCS