Course Registration

Step 1

Web Delivered Training

IMPACTS OF SYSTEM CONFIGURATION ON REPORTING FOR AVAYA AURA CONTACT CENTER & NORTEL CCMS/SCCS:

Next Date Wednesday, May 30 (1-3pm ET/10 am - 12 pm PT): Impacts of System Configuration on Reporting for Avaya Aura Contact Center and Nortel CCMS

Summary

US $300 (2 hour module)
An unlimited number of students may attend via a single web/audio connection, making this a cost-effective solution for training multiple users.
PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check, VISA or MASTERCARD.

INTRODUCING THE REPORT CREATION WIZARD FOR AVAYA AURA CONTACT CENTER & NORTEL CCMS/SCCS:

Next Date Wednesday, June 6 (1-3pm ET/10 am - 12 pm PT): Introducing the Report Creation Wizard for Avaya Aura Contact Center (AACC) and Nortel CCMS/SCSS

Summary

US $300 (90-minute module)
An unlimited number of students may attend via a single web/audio connection, making this a cost-effective solution for training multiple users.
PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check, VISA or MASTERCARD.

AVAYA AURA & NORTEL CCMS REPORTING OVERVIEW SERIES (SUMMER 2012):

ALL MODULES (July 9, 11, 16, 18 and 23, 2012): Avaya Aura Contact Center & Nortel NES/CCMS Reporting Overview

MODULE 1 - Monday, July 9, 2012: Reporting Architecture

MODULE 2 - Wednesday, July 11, 2012: Using the Reporting Web Client

MODULE 3 - Monday, July 16, 2012: Web Client Real-Time Reporting

MODULE 4 - Wednesday, July 18, 2012: Using the System Database

MODULE 5 - Monday, July 23, 2012: Crystal Reports for User-Created Reports

Summary

All 5 modules: US $1,250
One 90 minute module: US $275
An unlimited number of students may attend via a single web/audio connection, making this a cost-effective solution for training multiple users.
PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check, VISA or MASTERCARD.
Start Time for all modules is 1:00pm EASTERN)

Classroom (Open Class) Training

CRYSTAL REPORT DESIGN FOR AVAYA AURA CONTACT CENTER/NORTEL CCMS & SCCS:

TBD - Las Vegas, NV: INTRO Report Design for Nortel CCMS/SCCS

TBD - Las Vegas, NV: ADVANCED Report Design for Nortel CCMS/SCCS

Summary

All 5 days: US $2,600 (Includes 10% Discount - Recommended for most students)
3-Day Introductory Class Only: US $1,695
2-Day Advanced Class Only: US $1,195
PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check, VISA or MASTERCARD.

Step 2

Contact Information

Position / Role: *

First Name: *

Last Name: *

Email: *

Company: *

Street Address: *

City: *

State / Province: *

Country: *

Zip / Postal Code: *

Phone: *

Fax:

Step 3

Technical Information

What is your primary ACD system/data source?: *

If Avaya/Nortel ACD, what version?: *

Do you have other data sources in your contact center that you may potentially want integrated for reporting/analysis purposes?: *

How many Agents do you have in your contact center?: *

How many unique sites are in your contact center operation?: *

What is your primary job function?: *

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Customers