Course Registration

Step 1

Classroom (Open Class) Training

CRYSTAL REPORT DESIGN FOR NORTEL CCMS/SCCS:

April 26-28, 2010 - Richardson, TX: INTRO Report Design for Nortel CCMS/SCCS

April 29-30, 2010 - Richardson, TX: ADVANCED Report Design for Nortel CCMS/SCCS

Summary

All 5 days: US $2,600 (Includes 10% Discount - Recommended for most students)
3-Day Introductory Class Only: US $1,695
2-Day Advanced Class Only: US $1,195
PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check, VISA or MASTERCARD.

Web Delivered Training

NORTEL CCMS/SCCS REPORTING OVERVIEW SERIES:

ALL MODULES (Feb.17, 22, 24, Mar. 1 and 3, 2010): Nortel CCMS/SCCS Reporting Overview

MODULE 1 - Wednesday, Feb 17, 2010: Nortel CCMS/SCCS Reporting Architecture

MODULE 2 - Monday, Feb 22, 2010: Using Nortel CCMS/SCCS Reporting (Web Client)

MODULE 3 - Wednesday, Feb 24, 2010: Nortel CCMS/SCCS Web Client Real-Time Reporting

MODULE 4 - Monday, Mar 1, 2010: Nortel CCMS/SCCS Database

MODULE 5 - Wednesday, Mar 3, 2010: Crystal Reports for User-Created Reports

Summary

All 5 modules: US $1,250
One 90 minute module: US $275
An unlimited number of students may attend via a single web/audio connection, making this a cost-effective solution for training multiple users.
PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check, VISA or MASTERCARD.
Start Time for all modules is 1:00pm EASTERN)

IMPACTS OF SYSTEM CONFIGURATION ON REPORTING FOR NORTEL CCMS/SCCS:

Next Date TBA (1-3pm ET): Impacts of System Configuration on Reporting/Nortel CCMS/SCCS

Summary

US $300 (2 hour module)
An unlimited number of students may attend via a single web/audio connection, making this a cost-effective solution for training multiple users.
PAYMENT POLICY: Pre-payment will be required to confirm your spot prior to the start of the training class. Payment must be made in advance via company check, VISA or MASTERCARD.

Contact Information

Position / Role: *

First Name: *

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Technical Information

What is your primary ACD system/data source?: *

Do you have other data sources in your contact center that you may potentially want integrated for reporting/analysis purposes?: *

How many Agents do you have in your contact center?: *

How many unique sites are in your contact center operation?: *

What is your primary job function?: *