Solutions

Reporting & Analysis Solutions that Power the Contact Center

Data drives the modern contact center. It’s the fuel that helps you increase performance. Want reduced average hold times, better average speed-to-answer, quicker call resolution time, or improved average talk time? Then you need a call center reporting and analysis platform that knows your systems, knows your key performance metrics, and can be customized for your organization’s specific, do-or-die requirements.

For 15 years, Symmetrics Business Intelligence Solutions has built a worldwide reputation as a provider of reporting, analysis, and performance management software for call centers. Our solutions are rapidly deployed (in weeks, not months), are deeply customizable, and surprisingly affordable.

nVISION Contact Center Performance Management Suite offers a complete business intelligence and data warehouse solution for call center data reporting and analysis. It’s call center software that’s trusted by over 500 organizations around the world.

nVISION On Demand is a revolutionary online Software-as-a-Service (SaaS) application for call center reporting and analytics. There’s no hardware or software required. Just upload data, ask questions and get answers.