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OEM Solutions by Symmetrics

Add the Power of Business Intelligence to your Contact Center or Telephony Applications

There’s a revolution going on. The silos of data that once towered above the contact center landscape are being pulled down — by the managers, supervisors, executives and agents who hunger for better reporting and analysis in their never-ending quest for performance improvement. Canned reports are quickly brushed aside by business users who can no longer afford to be bound by system-specific reporting. They need to be able to integrate data from ACD, IVR, telephony, workforce management, CRM, ERP and customized in-house applications without restriction. Powered by Symmetrics OEM

If you’re a provider of contact center systems or applications, you need an OEM partner with an array of ready-to-bundle business intelligence solutions broad and deep enough not only to meet your reporting needs, but also the endless variety of customer needs that no vendor can anticipate. 
 
For over 17 years, Symmetrics has been the leader in business intelligence software solutions for the contact center. Manufacturers like Nortel, Avaya, SAP, Oracle and NICE have counted on Symmetrics technology and expertise to accelerate time-to-market for their contact center reporting and analysis offerings. And Symmetrics enjoys a peerless reputation among systems integrators and VARs as a trusted go-to-market partner.
 
Now Symmetrics has made its time-tested technologies available as embeddable OEM solutions for contact center and telephony systems. Ready-to-bundle offerings include:
 
nVISION On Demand: Symmetrics' revolutionary, cloud-based Software-as-a-Service solution features a completely componentized architecture that allows “mashable” BI functionality and content to be embedded directly inside of OEM partners’ systems and applications. While nVISION On Demand is available as a hosted solution from Symmetrics, it can also be deployed in an OEM partner’s own hosting environment, and can even be bundled into on-premise solutions as a BI applicance.
 
nVISION Contact Center Reporting & Analysis Suite: Symmetrics’ flagship on-premise business intelligence solution for call centers is also designed to be bundled with any contact center system or application with an underlying database system. nVISION Suite can also be deployed as a hosted solution, and can be integrated with other SaaS offerings.
 
nVISION Data Mart: The core of Symmetrics’ on-premise offerings, the nVISION Data Mart is a data warehouse optimized for the analysis and reporting of call center data. Running on virtually any server platform and compatible with all major relational database systems, nVISION Data Mart integrates data from any system, application or data source found in the modern contact center. Its open database schema also allows it to integrate easily with any third-party business intelligence, reporting, data mining or statistical application.
 
nVISION Data Bridges: The data extraction, transformation and loading (ETL) services that underpin Symmetrics’ BI offerings are available as an embeddable data access layer for OEM partner applications. Our nVISION Data Bridges can access data from major systems like Avaya/Nortel, Cisco, Siemens, NICE, Aspect and others, and can write to virtually any relational database system such as Oracle, Microsoft SQL Server, MySQL, and others. Moreoever, nVSION Data Bridges can be used for system-to-system or application-to-application integration — for instance, moving data between an ACD and a workforce management system.
 
For more information on Symmetrics OEM program, please contact us at info@symmetrics.com.
 

Why OEM Symmetrics Technology?

 
Back-to-front-end offerings: Symmetrics’ embeddable solutions cover the entire spectrum of business intelligence including back-end data access and optimization, middle-tier services like security, scheduling and distribution, and front-end call center reporting, analysis and visualization.
 
Componentized, mashable BI functionality: Other vendors force OEM partners to bundle monolithic stacks of technology. Symmetrics’ revolutionary architecture breaks down the BI monolith into discrete components of functionality that can be embedded directly into third-party applications.
 
White-label friendly: All Symmetrics end-user solutions are designed to be easily re-branded; our nVISION On Demand offering even allows OEM partners to offer customers the ability to create multiple brand identities for their downstream customers.
 
Open architecture: All symmetrics solutions feature a broad array of open APIs for easy access and integration with OEM technologies and their dependent applications and systems.
 
Host anywhere: Our embeddable call center BI technologies can be accessed in the public cloud, deployed as stand-alone solutions on customer premises, or hosted by third-party vendors.
 
Platform independent: Symmetrics OEM solutions run on Windows and Linux servers and are accessible from any Web browser.
 
Integration with major RDBMSs: Our nVISION Data Mart offers out-of-the-box integration with most major relational databases (Microsoft SQL Server, Oracle, MySQL), and can be quickly customized to run in any relational schema.