NORTEL CONTACT CENTER/SYMPOSIUM REPORTS YOU WON'T FIND ANYWHERE ELSE
Symmetrics' library of reports for Nortel Contact Center/Symposium have been professionally designed by our own reporting experts. They are all unique and provide information that goes beyond what the standard templates included in Nortel Connect Center/Symposium. Each report encompasses our extensive knowledge and expertise of the Symposium data environment and reporting technologies, as well as our practical experience of addressing the reporting needs of Nortel contact center customers around the world.
101 Reports for Nortel Symposium Library
A 101 ways to get what you need
Every day you are collecting reams of data in your Nortel contact center. Now you can actually put that data to work by turning it into information that will help you manage your business and make better decisions.
Fast and Convenient
Professionally designed by Symmetrics' reporting experts, nVISION reports eliminate the need to do report development from scratch, which can be time consuming, tedious and expensive if you are new to the Symposium environment.
Flexible
All nVISION reports are fully customizable and can be easily modified to meet any unique needs. The reports can be altered to access data from Symmetrics' nVISION Data Mart, or they can be run directly against your production CCMS/SCCS/SECC servers.
Cost Effective
Symmetrics' nVISION reports will save considerable time and money, reducing the effort associated with designing custom reports. An average custom report that may take several days to design and implement, can be created in a fraction of the time and cost with Symmetrics' pre-designed Symposium reports.
A Range of Available Reports
A wide range of specialized, unique and highly valuable Symposium reports are available. Report types span a wide range, including Application, Skillset, Agent, CDN, DNIS, Call-By-Call, and others. A sampling of just a few of the reports available within the library are highlighted below.
| Report Type |
Example Report |
Business Value |
| Application |
Interval Call Center Summary: Application, CDN, DNIS, Skillset |
A single report that consolidates a wide range of critical metrics,
reducing the need to view many reports. |
| Skillset |
Daily Skillset Summary |
A report that can be parameterized with date, time ranges and skillset selections. Allows 3 different summarizations within one report,
enabling you to query your data interactively. |
| Agent |
Daily or Monthly Agent Performance |
An agent performance scorecard that includes the critical Key
Performance Indicators (KPIs) to help manage your call center agents
more effectively. |
| CDN |
Monthly Call Center Summary |
A consolidated report that shows 3 distinct data types in one report. It includes Key Performance Indicators (KPIs) from Application, CDN and
DNIS datasources to provide and more holistic view of your call center. |
| DNIS |
Weekly Crosstab Call Center Summary |
A very unique and consolidated report that combines DNIS, CDN,
application, and Skillset KPIs. It also shows an answer delay spectrum for 16, 30, 46 and 60 seconds. |
| Call-by-Call |
Agent Activity Summary |
A report that eliminates extensive manual calculations by summarizing time spent on each activity code entered by an agent. |
| Call-by-Call |
Call Line ID of Abandoned Calls (CLID) |
A report that shows the Call ID of all abandoned calls, enabling agents or supervisors to proactively follow-up. |
Bundle and Pricing Options
Whether you need just a single report and a handful, Symmetrics reports bundles make it easy and cost-effective
to get the reports you want!
| Bundle/Item Name |
Contents |
Price (US$) |
| BRONZE |
Any 1 Report |
$495 |
| SILVER |
Any 3 Reports |
$1,335 |
| GOLD |
Any 5 Reports |
$2,100 |
| PLATINUM |
Any 10 Reports |
$3,960 |
Download the complete nVision Reports catalog 
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