Skip to Content

REPORTING, ANALYSIS and Performance Management for the Contact Center
 

Information Powers the Contact Center
Reduced average hold times. Increased average speed to answer. Quicker call resolution time. Improved average talk time. Whether it is one of these metrics or any of a thousand other indicators, every contact center benefits from an understanding of its information More timely and accurate information means better decisions that will optimize your contact centers’ performance and ultimately lead to increased customer satisfaction. And customer satisfaction means an improved bottom line for your organization.
 
Symmetrics' nVISION Contact Center Performance Management solution suite delivers all the key elements required for a contact center to effectively manage and leverage its critical information and metrics, optimizing performance. 
 
The solution’s modular design means you can apply the appropriate component independently in order to meet specific issues within your contact center. When leveraged and deployed and as a whole, the suite’s value is maximized by delivering a complete, fully integrated solution that will capitalize on contact center data and maximize the return on your investment.
 
The nVISION solution suite consists of the following core components: 
 

  • nVISION Data Mart consolidates data in a central repository from multiple dates sources and/or sites, in order to view performance of all contact center operations across the enterprise 

  • nVISION Reports, scorecards and dashboards transforms the data collected into meaningful, structured information for better decision making

  • nVISION Info Manager allows you to access, manage and interact with all relevant information via the web in order to optimize performance
     
  • nVISION Services enable you to customize the solution to meet specific needs and to obtain required knowledge to leverage it 

 

 

 

 

 

Contact Center REPORTING, ANALYSIS with NO HARDWARE, NO SOFTWARE, NO IT RESOURCES and NO BIG FEES

nVISION On Demand is a revolutionary new online Software-as-a-Service application for Contact Center Reporting and Analytics. There’s no hardware, no software, no IT headaches, no big fees, and no complexity. Symmetrics’ nVISION On Demand is for any contact center stakeholder who needs affordable and simple-to-use reporting and analytics.

Organize, analyze and share your contact center data simply and securely. Turn your business data into business insight on the fly. Just upload data, ask questions and get answers. Share the results with co-workers, colleagues and customers in a secure online environment.

Learn more about nVISION On Demand...