Symmetrics' nVISION Contact Center Performance Management solution suite delivers all the key elements required for a contact center to effectively manage and leverage its critical information and metrics, optimizing performance.

The nVISION solution suite consists of the following core components:

• nVISION Data Mart consolidates data in a central repository from multiple dates sources and/or sites, in order to view performance of all contact center operations across the enterprise
• nVISION Reports transforms the data collected into meaningful, structured information for better decision making (reports currently available for Nortel SCCS/CCMS environment)
• nVISION Info Manager allows you to access, manage and interact with all relevant information via the web in order to optimize performance
• nVISION Services enable you to customize the solution to meet specific needs and to obtain required knowledge to leverage it

Want to schedule a free on-line nVISION demo?
Just email us at info@symmetrics.net or call (604) 681.0882.

	New Version of nVISION Data Mart Includes Support for Nortel SCCS/CCMS Call-By-Call data New in version 1.5 of the nVISION Data Mart is advanced support and integration of all Nortel SCCS/CCMS Call-By-Call data. Automatic transformation and optimization of this data means true cradle-to-grave reporting capabilities for Symposium/CC6 contact centers is greatly expanded and simplified. Other new features in v1.5 include the support for data consolidation from multiple SCCS/CCMS environments, integration of all SCCS/CCMS all available Agent Login/Logout data, and more. Download the nVision Data Mart v1.5 Brochure