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nVISION Data Bridges

Accelerate Data Integration Between Systems and Applications with Symmetrics' nVISION Data Bridges

Data movement is the lifeblood of Symmetrics’ business intelligence solutions for contact centers. But we know that your data needs extend beyond reporting and analysis — sometimes you just need data extracted from one system or application and loaded into another. Symmetrics nVISION Data Bridges
 
For instance, agent scheduling is made easier and more effective when the latest agent queue and skillset assignments from your ACD are made available to your workforce management system. Schedule adherence is easier to monitor too.
 
That’s why Symmetrics has developed the family of nVISION Data Bridges for easier application-to-application or system-to-system integration. Using Symmetrics’ time-tested data access software, each nVISION Data Bridge automates data transfer between the contact center industry's most popular ACDs and target applications like workforce management systems.
 
nVISION Data Bridges for Aspect eWorkforce Management
  • Avaya Aura Contact Center to Aspect eWorkforce Management
  • Avaya CMS to Aspect eWorkforce Management
  • Nortel Symposium/CCMS to Aspect eWorkforce Management
  • Cisco Unified Contact Center (Express & Enterprise) to Aspect eWorkforce Management
  • Siemens HiPath & OpenScape to Aspect eWorkforce Management
nVISION Data Bridges for Verint Impact 360 (formerly Blue Pumpkin)
  • Avaya Aura Contact Center to Verint Impact 360
  • Avaya CMS to Verint Impact 360
  • Nortel Symposium/CCMS to Verint Impact 360
  • Cisco Unified Contact Center (Express & Enterprise) to Verint Impact 360
  • Siemens HiPath & OpenScape to Verint Impact 360
nVISION Data Bridges for Avaya Call Record Data
  • Avaya CMS External Call History Interface (ECHI) to Microsoft SQL Server
  • Avaya CMS ECHI to Oracle 
  • Avaya CMS ECHI to IBM DB2
  • Avaya CMS ECHI to MySQL
  • Avaya CMS Internal Call History Interface (ICHI) to Microsoft SQL Server
  • Avaya CMS ICHI to Oracle 
  • Avaya CMS ICHI to IBM DB2
  • Avaya CMS ICHI to MySQL

Need to move data and key metrics between contact center applications or systems not listed here? Contact info@symmetrics.com for information on a customized nVISION Data Bridge.