nVISION Info Manager
Bringing It All Together
Getting the data is only half the job. To build a high-performance call center, you have to get the information to the people who need it, when they need it most. And you need to be alerted when there’s a problem, and have the analytical tools required to drill into the data and find an answer, make a decision, and act.
Symmetrics nVISION Info Manager is a complete management platform for all call center information. Its integrated reporting services lets you publish, schedule, share and manage access to reports, dashboards and scorecards in a secure, Web-based environment. Managers, supervisors and agents can interact with these reports, drilling down from summary to detail data according to their security settings. Features include:
- Zero client, Web-based access
- Flexible report scheduling (time, event, and calendar-based)
- Interactive reports: change parameters on any field in any report
- Report instance support (to view past report runs)
- Flexible folder and report management to organize, categorize and access reports
- Complete user, group, and report-level security models, with support for third-party security databases (LDAP, Kerberos, Netegrity Siteminder, and Windows Active Directory)
- Access to all common call center data sources
- Crystal Reports support and integration
- Report exporting to PDF, Word, Excel, and other popular formats
- Distribute reports via email, or publish them to FTP sites, network file folders/locations
- Centralized Management Console for system management, deployment, and configuration
- Enterprise Edition only: Online Analytical Processing (OLAP) and ad hoc query capabilities
