nVISION Info Manager

Bringing It All Together

Getting the data is only half the job. To build a high-performance call center, you have to get the information to the people who need it, when they need it most. And you need to be alerted when there’s a problem, and have the analytical tools required to drill into the data and find an answer, make a decision, and act.

Symmetrics nVISION Info Manager is a complete management platform for all call center information. Its integrated reporting services lets you publish, schedule, share and manage access to reports, dashboards and scorecards in a secure, Web-based environment. Managers, supervisors and agents can interact with these reports, drilling down from summary to detail data according to their security settings. Features include:

• Zero-client, web-based architecture
• Intuitive, drag-and-drop ad hoc query & reporting wizard: get exactly the data you need from as many sources
• Multidimensional (OLAP) analysis: drill into data to answer specific questions and format data to meet personalized requirements. 
• Report format exporting to PDF, Word, Excel, and other formats
• Flexible report scheduling with automated time, event, and calendar-based report processing
• Dynamic report parameterization on any field in any report
• Multiple-report instance support (to view past report runs)
• Flexible folder and report management to organize, categorize and access structured reports
• Complete user, group, and report-level security models, with support for third-party security entitlement databases like LDAP, Kerberos, Netegrity Siteminder, and Windows NT/Active Directory
• Open database access via any industry standard database source or application, including Symmetrics’ own nVISION Data Mart
• Publish reports to the web with a single URL for instant, secure report access, viewing and interaction
• Distribute reports via email, or publish them to FTP sites, network file folders or locations
• Centralized management console for system management, deployment, and configuration
• Mobile BI to deliver content to/on any wireless device, so  users can be notified when a new report has been scheduled or modified or be alerted when key metrics hit a specified threshold.

nVISION Info Manager: Available in Two Editions

Enterprise Edition: nVISION Info Manager Enterprise Edition provides a complete management solution that enables the secure sharing, scheduling, and delivery of interactive reports, dashboards and scorecards over the Web, in e-mail, and in Microsoft Office documents. It empowers contact center executives, supervisors and agents to view, print and share more compelling reports – and make better decisions.

 

Crystal Reports/Business Objects Edition: For those contact centers that want to expand the reach of existing Crystal Reports and/or Business Objects applications, this Info Manager edition delivers all the critical functionality that Standard edition does, plus capabilities for ad-hoc, on-demand and interactive multidimensional analysis via optional web-based OLAP (Online Analytical Processing).