nVISION Reports

Making Your Contact Center Make Sense

Reports. Dashboards. Scorecards. These are the tools that build better call center performance. But standard reports that ship with individual operational contact center systems can’t answer all your questions. You need a call center reporting solution that can integrate with all those systems.

Either custom built to meet your specific requirments, or leveraging pre-built reports from our extensive library, our nVISION Reports offering will provide critical information delivery covering the broadest range of call center metrics, including:

• Executive key performance metrics summaries
• Application analysis
• Consolidated multi-site/team analysis
• Skillset and queue analysis
• IVR/self-service analysis
• Agent performance and forecasting
• CDN analysis
• DNIS analysis
• Call-by-call and call lifetime

As a standalone module, nVISION Reports can cut development time (and expense) for call center reports from days to minutes, and can be fully customized to meet your particular contact center needs. Deployed in conjunction with nVISION Data Mart, nVISION Reports can bring together data from a variety of systems (ACD, IVR, WFM, etc) into the same reports. nVISION Reports also integrates with nVISION Info Manager for better management, scheduling and distribution of reports via the Web and mobile devices.

nVISION Library Reports - Value Pricing Bundles

Whether deployed as a stand-alone module or in concert with nVISION Suite, nVISION Reports from our pre-built library have affordable pricing options that make their own case for value:

View the nVISION Report Library Catalog for Nortel CCMS/SCCS here.