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nVISION Services

Knowledge Drives the Contact Center

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We’re contact center nerds. It’s all we do.

Symmetrics combines over 15 years of expertise in business intelligence with an exclusive focus on the call center. With over 500 call centers worldwide using nVISION Suite to power their performance management, we have the experience and track record of success to make your reporting and analytics project a success.

nVISION ServicesConsulting Services
Data Mart Customization/Development
Let us customize your nVISION Data Mart to integrate with your custom applications and any other data sources needed for your call center’s specific key performance metrics.

nVISION Info Manager Customization
nVISION InfoManager customization services allow you to customize your deployment of the application in order to meet your unique needs.

We can customize nVISION Info Manager to meet your unique reporting and analytics needs through:

  • Digital dashboards
  • Custom user interfaces
  • Real-time data integration
  • Wireless device integration
  • Advanced alerting & notification

nVISION Info Manager QuickStart
Roll out nVISION Info Manager quickly and cost-effectively with our QuickStart deployment package — installation, configuration, testing and administration training is included.

nVISION Report Design
Missing key reports? Too many reports but not enough information? Recently upgraded some systems, only to find you can't get the call center reports you’re accustomed to? We can provide you with any custom-built reports you need.
Custom Report Design Methodology

Call Flow Design, Scripting and System Configuration
Symmetrics' consultants have the experience and expertise to deliver call flow design, scripting and system configuration services for Nortel SCCS/SECC — critical first steps in providing accurate and efficient reporting.

Advanced Analytics for Call Centers
Go beyond workaday reporting — add data mining, ad hoc query, multidimensional data analysis and OLAP cube design with Symmetrics advanced reporting and analysis services.

nVISION Suite Support Services
Symmetrics' on-going support and services program means you always have somewhere to turn whenever you need it. Whether you need a configuration issue addressed or new reports designed, our unique support program will meet your needs and your budget. Read more about our Symmetrics Packaged Services.