nVISION Suite

Reporting, Analysis and Business Intelligence For Contact Centers

Every call center has targets. And every agent, supervisor and manager needs to know the metrics that will help them meet those targets. That’s the very definition of performance management in today’s contact center.

Symmetrics' nVISION Contact Center Performance Management Suite is a complete business intelligence platform for reporting and analysis in modern call centers. It consists of four modules that can be deployed independently or together:

nVISION Data Mart consolidates data from multiple dates sources and/or multiple call centers into a data warehouse optimized for reporting and analytics. 

nVISION Reports makes call center data into meaningful information through a library of standard and customizable reports, scorecards and dashboards to allow call center agents, supervisors and manager to make better decisions.

nVISION Info Manager provides a secure, web-based platform to access, schedule, manage and interact with all your call center’s relevant information online.

nVISION Services leverages our professional services team’s 15 years of experience in contact center analytics to rapidly deploy and customize your nVISION Suite implementation.

nVISION Suite’s modular design means you can deploy the component you need today, with the confidence that your contact center has the foundation of a complete business intelligence platform tomorrow.