Avaya Aura Contact Center 2012 Roadmap | View/Download Request

Webinar recorded December 8, 2011

Get the latest product roadmap for Avaya Aura Contact Center from strategic architect Gail McWhorter

Watch Avaya's Gail McWhorter update the Symmetrics community on Avaya Aura Contact Center and the company's roadmap for contact center technologies in 2012. Avaya's Jonathan Phillips Gail is a 28-year veteran of the Nortel and Avaya world whose career spans virtually all aspects of contact center technology and management, from ACD/IVR, CTI, web communications, outbound, and workforce optimization to contact recording, analytics and business applications. With Avaya’s acquisition of Nortel Enterprise Solutions last December, Gail joined Avaya’s Office of the CTO as a Strategic Architect. She is a frequent speaker at industry and corporate events.

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Step 2

Technical Information

What is your primary ACD system/data source?: *

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Avaya Aura Contact Center 2012 Roadmap | View/Download Request

Get the latest product roadmap for Avaya Aura Contact Center from strategic architect Gail McWhorter

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Avaya Aura Contact Center (AACC)
Avaya CMS
Avaya IP Office
Avaya/Nortel (CCMS/SCCS/SECC)
Avaya/Nortel BCM
Aspect
Callfinity
Cisco
Contactual
CosmoCom
Five9
Genesys
InContact
Interactive Intelligence
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NEC
Oracle CCA
Rockwell
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