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nVISION On Demand

Powerful Business Intelligence for Growing Contact Centers, with No Software or Hardware Required

Maybe your contact center doesn't boast a big IT department and a whole lot of hardware. Or maybe you manage a new, growing contact center that needs better reporting and analysis now, but doesn't have the budget for an on-premise solution. Or maybe all your contact systems are running in the cloud, and "on-premise" isn't even in your planning vocabulary. If any of that sounds familiar, then Symmetrics nVISION On Demand is for you.

Symmetrics’ nVISION On Demand is an online Software-as-a-Service (SaaS) business intelligence solution that helps you quickly merge data from virtually any contact center system, then create meaningful reports and dashboards to share and make better decisions — all without installing a single byte of code. Features include:
 
  • No hardware or software required: Because nVISION On Demand runs in the cloud, all you need is a web browser and an internet connection to begin analyzing your contact center data right now. And software updates are automatic and hassle-free.
  • Secure cloud-based computing: Hosted on the same web-based infrastructure used by such giants as Amazon, IBM, and Oracle, nVISION On Demand keeps your contact center data and content safe while giving you trouble-free access to high-performance reporting & analysis software.
  • Quick data consolidation: Say goodbye to the tedious task of manually cutting and pasting data into spreadsheets. Simply upload your data sets into nVISION On Demand, and relationships between measures are defined automatically to create a virtual data mart that can be updated as needed.
  • Ease of use: nVISION On Demand is designed for contact center staff of all IT skill levels — from front-line agents to back-office data jockeys — to build and interact with analytical reports and dashboards with a minimum of training.
  • Ask questions, get answers: Through its unique, plain-language interface, nVISION On Demand users can not only create complex queries against data from several systems, but can also choose from a variety of graphical to display results, see trends and anomalies, and drill into the data for deeper detail.
  • Sharing & collaboration: Worried about willy-nilly e-mailing of sensitive call center data in spreadsheets? With nVISION On Demand, users share, collaborate and communicate in a secure environment without ever hitting the “Export to” button.  
  • Flexible pricing: With nVISION On Demand’s subscription-based pricing model, growing contact centers can start small and think big without worrying about up-front hardware and software purchases. Packages start as low as $99 per month. 
And as a Symmetrics solution, nVISION ON Demand customers benefit from the same array of nVISION Services to help get your contact center reporting and analysis project up and running in short order.