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VARs & Distributors

We're the Reporting Go-To Guys for Contact Center VARs & Distributors

Your customers rely on your company's expertise to make their contact center investment pay off. But that job is only partly done when the first call rings through at the first agent's desk; it takes advanced reporting and analytics to manage call center performance.

For over 15 years, Symmetrics has been the trusted business partner of value-added resellers (VARs), distributors and systems integrators around the world. We're the go-to guys on reporting, analysis & business intelligence in call centers. Together, we can help you broaden and deepen your offerings around core call center technologies, build new revenue streams, and increase customer satisfaction with their deployments.

What We Can Do for Your Customers
The core of our value to VARs & distributors is the nVISION Contact Center Performance Management Suite, our complete business intelligence and data warehouse solution for call center data reporting and analysis. It's call center software that's trusted by such call center leaders as Avaya/Nortel, Black Box, Shared Technologies.

But our value goes beyond our software; we're sought-after experts in a variety of contact center implementation services. Some our offerings include:

  • Custom report design and report consolidation
  • Formal report design training classes and informal knowledge transfer
  • Deployment of web reporting and information delivery
  • Development of contact center reporting and information web portals
  • Custom application/CTI development to address unique or complex reporting/analysis needs
  • Advanced analytics, including data mart design, data mining, OLAP/multi-dimensional analysis
  • On-going support plans

How It Works
Once a reseller contract is in place, our partners are eligible to quote and sell all Symmetrics products and professional services. Partners maintain direct account ownership and receive a discount on end-user pricing for both products and services.

Program Deliverables

As a Symmetrics reseller, you will receive:

  • Access to certified reporting, analysis, and performance management expertise through our consultants and trainers
  • Pre-sales support for quoting, proposal creation, needs assessment and other sales activities
  • Co-marketing on web sites and client communications (direct marketing campaigns, newsletters etc.)
  • Access to Symmetrics’ various report design toolkits for client use
  • Leads on opportunities beyond Symmetrics' core business

Elite Partner Level 
Symmetrics also offers an Elite Reseller Partner level aimed at national or regional distributors who commit to specific co-operative partnership objectives and obligations, and offers an extended range of benefits beyond our standard program. Some of additional benefits the Elite progra offers include:

  • Deeper discounts
  • Enhanced technical and sales training/knowledge transfer
  • Enhanced technical support for internal staff
  • Increased co-marketing and business development support

The Next Step
If you would like to discuss becoming a Symmetrics partner, please contact us at partners@symmetrics.com, or call (604) 891.5566.